Best Buy — Local services in Mount Laurel Township

I have waited a little over a week to write this and I almost did not bother with it at all because I do not enjoy complaining. However, I think it is something that needs to be noted.

For the majority of the year I live in Barcelona and because of the way taxes are on electronics, I tend to do all of my major shopping/upgrading while I am here. I was prepared to purchase, in cash, an iPhone 13 Pro along with quite a lengthy list of other goodies. This Best Buy was close and it was still early on in the day so I figured I could pick up most of the things I needed in one stop.

In short, the store appeared relatively empty and there were plenty of staff making their rounds on the floor. Initially there were two people in the cellphone area. One was dealing with a customer and the other was not. I tried to signal the other employee and he just kind of looked past me, definitely saw me but was careful not to make eye contact. When I started to approach him, he started to wander off and he then pulled out his phone and kept walking.

So I went back and waited for the employee that was working with other customer. After quite some time, I decided to try and get someone else to help. I was told that no one else could help me with that purchase except for those in the cellphone area. Ok, inconvenient, but sure. I was just looking to buy a piece of hardware after all, not sign up for a mobile plan or anything that would require someone to do anything more than to put a phone in my hand and take my money.

After waiting some more, I kind of decided to call it quits. The conversation between the employee and the customer did not even remotely involve anything cellphone related in quite some time. I was really trying to avoid going to Cherry Hill mall, but I decided to just go to the Apple Store instead. I was less than a meter behind that customer and not once did the young lady even bother to look my way and say anything. Not a single, “I’ll be right with you” or “Let me page someone to help you”. Nothing.

From a customer’s perspective, there were a lot of people on the floor and not a whole lot going on. A simple acknowledgement of any kind could have truly changed this entire experience.

I understand that the company does plenty in sales and that losing one of them isn’t going to make or break anyone’s day, but they certainly missed out on an opportunity to improve their per person average (if that is even an important metric for the home office at all).

Truthfully I’m not angry. I’m just really, really...

I don't review often, even if I've had a bad experience, however we are appalled at the level of Service we received.

This is pertaining to a Refrigerator purchase.

We built a new home and scheduled delivery for the day we were moving in. We received multiple confirmations, text messages and e-mails boasting that the delivery is scheduled, "Today's the day" etc. Our appointment window was 2:30-4:30. At 4:09, we received a call advising they would be there in 40 minutes. NO CALL, NO SHOW. We had cold items in coolers and ended up losing close to a full grocery order that we had moved from our previous residence. We attempted to reach the driver with no luck. Knowing the area and knowing where he was coming from, It was going to take him well over an hour to get to us and likely just as far back - so he blew us off.

We elevated our concern to Best Buy who seems to just be a middle man for the absolutely horrific logistics company they use for delivery. Best Buy advised a supervisor would contact me from the delivery company. This did happen, however she was absolutely obnoxious, rude and accused us of changing the delivery address, which did not occur. She kept asking me questions and would put me on mute, however I could hear the driver in the background. She ultimately said she would call me back in a few minutes - which never occurred. Instead, she sent an e-mail to Dan at Best Buy and advised we were okay with a delivery two days later, which we were not nor did we ever say we were.

We then went back to Best Buy who advised there was a District Manager named Emily involved. We requested to speak to her multiple times. Dan from Best Buy advised she's really good on calling people back but she's on a ride a long. We still have not heard from Emily. She is clearly too high up the chain to speak directly with Customer's on such a small concern.

We ended up getting our Fridge 2 days late. We lost all of our cold food and produce and frozen goods as well. If there is a silver lining, the delivery associate who finally put a Fridge in our Kitchen (John Watson) was absolutely terrific. Everyone else throughout this entire ordeal was not helpful, simply passing the buck and when we requested to speak to someone who might actually have some nominal level of Authority to help us(Emily), she was too busy or too pretentious to reach out to us. Best Buy's logistics company absolutely missed every expectation along the way which is a direct reflection on how Best Buy chooses to do...

My fiancé and I purchased a refrigerator, washer and dryer from the Mt. Laurel, NJ store, for our new home. Everything was supposed to be delivered on February 21, 2023. We waited and waited and nothing was delivered. We saw on our Ring camera that the delivery people went to the old house that we’re in the process of selling, to try delivering our appliances. When no one answered the door there, no one called us about it nor did anyone try to contact us at all. We went to the Mt. Laurel store to tell them about the problem and the managers working at the time weren’t able to help so said the manager for appliances would call us in the morning. We didn’t get a call from anyone yet again. We called the store to talk to the salesman, Josh, who sold us the appliances and he told us the soonest they could redeliver is February 27th. We then spoke to another manager, Frankie, who told us the same thing and all they could do was reach out to the delivery people to try to get a sooner date and they’d let us know when they heard anything, which they didn’t know when that would be. We also called the National customer service number and spoke to four different people and all of them were basically scripted in what they said, giving us the same answers. So because of THEIR mistake, we have to live in our new house without a refrigerator, washer and dryer. We can wait on washing and drying clothes but not having a refrigerator in the house is beyond inconvenient and ridiculous, especially when it’s something THEY did wrong. We’ve spent a lot of money with Best Buy over the years but they don’t care about that - they got the money for everything we bought and basically that’s all that matters to them. We will never ever purchase from or give a dime to this store or company again. If anyone else wants to take a chance and have the same thing happen to them, then buy from them but we’ll never take that chance again. We’ve read bad reviews about companies before and always said things wouldn’t happen to us but here we are dealing with this BS. Not only was everyone we dealt with not helpful but the fact that they could give two sh*ts about it makes it...