Sportsman's Warehouse — Local services in Mount Pleasant

I was originally turned onto Sportsman’s Warehouse in Arizona where I lived for the better part of a decade. That used to be one of my favorite stores because everybody there was passionate about the outdoors and answered questions. So the Racine location is what I would consider a glorified storage locker. What they have in stock is often incorrect/out of stock when you arrive. Their selection is limited. Customer service is fair to poor. Orders for in-store pick up take three days to fulfill versus which should be 24 hours. If you call and question what is going on, or raise a concern, you’re told “Now, now don’t do that to me”. Essentially don’t complain in a professional and reasonable manner that you were put on hold three times lasting for more than a half hour and talked to multiple different people for someone to simply check an order. I had to give the order number 5 times. That’s not an exaggeration. Simply just a recent poor experience.

To me, customer service is accepting that there’s an issue, apologizing there is a problem (Does not mean you have to necessarily accept responsibility for the issue but at least recognize that there’s a problem that needs to be resolved), ensure that the situation will be resolved, taking accountability if an error was made, appreciating that someone cared to voice their concern, and maybe improve on issues that are deficient and recurrent. Not hard stuff. Pretty simple to do. Probably shouldn’t warn someone not to voice a dissatisfaction. To be clear, there was no inappropriate language, no elevated volume, No offensive language.

I’m guessing it’s more of a training issue at the leadership/corporate level or really poor hiring practices/standards. Next time I’m going to Dunham's or will oder online with Brownells/MidwayUSA/etc. Given the multiple poor Google/star ratings this appears to be an ongoing problem for this location. It appears I’m not the only one. It is also apparent no one in leadership cares to make the needed changes. If I ran a store, franchise, or business and had that many poor reviews over the past several months I would be fired or my business would be closed. I mean, my goodness, how many negative reviews can you have? I bet leadership doesn’t even read reviews or follow...

Title: Sportsman’s Warehouse Price Match Policy is a Joke – Skip the Hassle and Go to Scheels

I just had one of the most frustrating retail experiences ever trying to price match a Mystery Ranch Metcalf 75 at Sportsman’s Warehouse. Spoiler: don’t bother. Unless you enjoy corporate runaround and being treated like you’re trying to pull a fast one for daring to ask them to honor their own advertised policies.

Scheels had the exact same pack – same model, same color, same everything – at a significantly lower price. Naturally, I thought Sportsman’s would uphold their supposed price match guarantee. After all, that’s plastered across their site and store signage like a badge of customer service honor. But apparently, it’s more of a marketing gimmick than a real policy.

First, I was met with confusion like I had asked them to match the price of a spaceship. Then came the excuses: “Oh, that’s a different SKU,” or “We don’t price match Scheels,” or my personal favorite, “That’s an online price, so we can’t honor it in-store.” Really? In 2025? When every other halfway decent retailer understands that the internet exists?

What’s the point of a price match policy if your staff is trained to dodge it at every opportunity? Just say you don’t do price matching and save people the time and insult.

In the end, I left empty-handed and took my money (and future business) straight to Scheels. Their staff actually wants to help, and they don’t make you feel like a scam artist for expecting transparency and fair pricing.

Sportsman’s, if you’re going to pretend to offer price matching, at least have the decency to honor it. Or stop advertising it altogether.

Final Verdict: Don’t waste your time. Scheels wins hands down on price, service, and basic...

I strive to shop local whenever possible; however, Sportsman’s Warehouse made this approach unachievable. Last year I was interested in purchasing a deer rifle and visited their store in Mt. Pleasant, WI. They did not have what I was looking for in stock, so their representative, who clearly had little experience, showed me a different gun because it was “on sale.” It was a model designed for home protection, not hunting. I then asked if what I wanted could be ordered and was told the department manager would contact me. That call never came. Fast forward to this season summer, I attempted to steer business local again. However, this time I ordered a rifle through their website for store delivery. Upon its arrival, there was a paperwork issue upon pickup which the staff was unable to resolve. This started a six week process that included a new department manager assuming the helm. After conversing with him I had some hope; however, from there he did not follow up with me after promising to do so. During this period I was receiving phone calls and emails from other departments within the company. It was clear the right hand was not aligned with the left. Somewhat begrudgingly, I ended up taking my business to a national retailer and the acquisition process was smooth. Hopefully, SW can pull their act together so people like me can support smaller businesses...