Texas Roadhouse — Restaurant in Mount Pleasant

I first want to say that we had an exceptional server when my son and I dined at Texas Roadhouse this evening. (April 22, 2024} I can not say enough good things about her. She was on top of everything. I think she might have even been in charge of the bar area too. She did not seem to let any of those things phase her. She preformed her job professionally, but had a warm personality you could not help but like. I wanted to donate 10% of my dinner cost for Dine to Donate. She told me that she would take care of that for us. I was so impressed how she remembered to inform us of this when we were ready to pay the bill at the end of our dinner. She informed me that she left the other copy of the bill in the box where they placed the receipts. The 10% of the total food purchase would go the their "Our Harmony Club." This is a non-profit that provides social day programs for elderly members of our community. Was easy to google about it if you want more information about this. My son and I were more than happpy to tip well . This was a women that knew her job and strove to preform it effectively. My birthday was April 16th. I did not realize that there was a time limit on my birthday treat email from Texas Roadhouse, but the manager took this off the bill for me anyway. I had mentioned it when we begun to order. Of course our server remembered about this and had that all taken care of for me and also informed me of this before she took our order. The people up front were wonderful too. The one young man saw that I had a cane and quickly told me "let me open the door for you." I am disabled and you would not believe the number of times that people do not pay attention to that fact. I really wish that I could remember her name (I also have memory problems as a part of my disability) We were seated by the bar and we got there about 8pm. I am sure the manager will remember about this. Oh a shout out to the people preparing the food. Everything...

Been eating at Texas for years across the country, this is my first experience at this location, and first grossly negative experience with this chain. I wanted Firehouse, he wanted Texas, so I grabbed my lunch and did an online order with Texas for him (this was the closest location to firehouse, not my go to). Order was to be ready at 2:35, at 2:59 I called to find out what was happening as I live in Illinois and had to work that evening. After being on hold 6.41 minutes, I went inside. Keep in mind it's the afternoon, parking lot isn't even a third full, and I'm parked literally in the first spot in the first row. A man was standing alone with a head set and different attire than everyone else. I told him I've been sitting outside for half an hour, been on hold almost seven minutes, and I just want a refund I need to get to work. He didn't seem phased, so I imagine this happens often. We walk over the the carry out area where two girls are doing what they do, I give him my name, he walks over to the shelf where my food is just sitting there getting cold and wasting my time. He said wait you need bread, give her some bread. I repeated I don't have time for bread, but had to wait nonetheless. Seems to be my need to get to work doesn't matter, only completing their agenda. I left with the bag, rushed back down to Illinois, only to find my medium rare is well done and tough. Avoid this location. If they can make so many mistakes doing simple tasks like answering a phone, giving a refund, or taking food off the grill, I shutter to think how many other mistakes or areas are neglected behind...

Don't get me wrong, the waitress was wonderful. My service issues fall with the people up front. We called ahead to let them know our party of 10 would be in around 5:30. Our party checked in and after waiting 20 minutes we went to see how long it was going to be only to be told that they didn't check us in the first time. We waited another 15 minutes. They took us to a table the might have sat 6 adults, again there were 10 of us. We told them that we clearly were not going to fit no matter how tightly we squeezed. We got additude and sent back to waiting. Another 10 minutes goes by and we get taken back to a set of tables for a larger group. We brought up the fact that we were only a party of 10, not 18. The man seating us took us back up front and then got confrontational with a member of our party when he complained about the nearly hour wait. Somehow it was our fault. The manager came over, refused to listen and just said they would comp our appetizers. We were in the midst of calling olive garden when a table was finally ready. They split our party between two tables, an aisle between us. We were finally in our seats and ordered meals when appetizers we didn't order were brought out. It wouldn't have been an issue but when we were leaving it came to our attention that the appetizers were discounted, not free. Desserts were ordered but after leaving we found that only half of them were accounted for. Honestly, I love the food but this was by far the worst experience I've ever had at this restaurant and it has soured my opinion...