Quick Fix Computer Services — Local services in Mountain View

This place is neither a quick or a fix for computers. Brought in my MacBook Air hoping for a "quick" diagnostic"; it took all weekend and then some. When I finally got the call back, I was told they needed to replace keyboard and ribbon wire just in case they both shorted during my completely and unfortunate coffee spilling event. I figured it made sense and I desperately needed my laptop back so I agreed to the repairs and waited until the weekend to finally pick up my laptop. When I was finally able to pick up my laptop they didn't even bother to do a checkup in front of me to prove the keyboard was working properly. Being the usual trustworthy, and unfortunately naive, person that I am I took my laptop home, cracked my fingers and prepared myself to write the essay that I desperately needed to finish just to realize my keyboard still was not working right. The space button would get stuck, the tab button was completely lifted off and certain keys did not work. Disappointed, I brought my laptop back since they did offer a warranty policy. I explained the issue to the guy behind the counter. He didn't even apologize for the shortcomings of his coworkers and took a long hard look at the keyboard to make sure I wasn't pulling his leg. He took the laptop in and told me he would work on it. Three days later he called and I picked up the laptop. He said he had fixed the keyboard himself and had verified that it worked. I was excited! A worker who actually cares about his job, amazing! Well, learning from my previous experience I decided to actually turn on the laptop and test every single individual key to make sure I didn't have to comeback yet again. The keyboard worked great! However, there was now an issue with my laptop; there was a glitch on the screen. When I opened up chrome to use the keyboard checker online I noticed this "glitch" I thought maybe chrome was acting funny so I restarted the browser and it was still there. Huh, interesting... I pointed out the issue to the guy who had just fixed my laptop and he looked rather annoyed by my presence or my pleads for help even after I had already paid them about 70% of the original price of my MacBook Air. He looked at the problem and was puzzled by it. He did some troubleshooting and concluded there was an OS issue that could be easily taken care of. Oh man, finally! He fixed the OS issue, I verified everything was working well and then I went home finally after almost four weeks. I guess Quick Fix Computer Services and I do not necessarily see eye to eye with the definition of the word quick. One last thing, I realized as I drove home that neither tech behind the counter cared to even turn on my laptop to run a quality assurance test after they had replaced the damaged components. This theory is completely based on the fact that both times I picked up my laptop I encountered an issue that would've been rather noticeable by anybody who cared enough to do a quality check on the services they provide. Anyway, lesson of this experience is to never come back...

OVERVIEW: Capable and friendly but can be sloppy.

STORY: Quick FIx replaced a broken LCD screen on my Samsung S4. Quoted most reasonable price in the MV PA area. Rami and Thanh are polite, friendly and knowledgeable. Screen was not in stock and had to be ordered. 2 days later when the replacement part arrived I got an email to drop-off my phone. Handed over S4 at 10am and was told Thahn the tech doesn't start until 11am (forgot Rami told me this earlier) so I would need to leave the phone and pick up later. 12:30 got email phone was ready for pick-up. Picked up phone and was happy to see screen worked. Got back to office and realized the vibrator no longer worked. I did a Google search and found that when you replace an LCD module the old vibrator needs to be reused - Quick Fix forgot this step. Bummer. After a quick Google search I learned the fix was fairly easy. So in 15 minutes I did the vibrator replacement myself (thank you YouTube). I called Quick FIx to tell him of the error. Rami apologized and thanked me for letting him know. BTW, when I picked up my phone I asked to have the old part back (I'm a mechanical engineer and love to study that kind of stuff). Good thing I did as the vibrator was still attached and I would have had to drive back to the store to have them make the fix (didn't want to spend another 30 minutes driving there when it was easy enough to fix the problem myself). Lastly, when I went to do the repair myself I removed the battery pack and saw all kinds of adhesive residue on the new part. I assume this was leftover from a label that was on the replacement part. I fell that Thanh should have been more professional and tidy and spent the 2-3 minutes to clean off the inside of the phone. I used a paper towel and denatured alcohol to wipe off the gooey mess. I then, used a razor blade to transfer the label from the old screen to the new one (yet another misfire by Quick Fix as this label has the important IMEI, Model, and SKU numbers).

SUMMARY: Did what they were supposed to do but forgot an important step and should have been tidier. Would try them again but definitely be sure to get old parts and check their work thoroughly before you pay and...

*Update: I wanted to re-update my previous review. Rami, the owner of Quick Fix, reached out to me via email almost immediately after I updated my first review. He had gone back and looked for my records from 2020 to reach out to me, and even provided me with a direct line to reach him. Rami provided me with a refund for my MacBook battery (and the explanation that sometimes batteries are just duds but that they do use new, quality parts). The people I’ve spoken with at Quick Fix have been extremely kind (and their service was definitely quick (part of the extra battery cost, I imagine)). I also looked back in my emails to find out the exact date I had brought my computer in, and noticed Rami had emailed me a week after the service to ask me if everything was working ok. Really amazing customer service!! Would come here again if needed.

I updated my first review, but have since deleted it since the owner responded “thanks for the review” without reading my updates. Got a new battery from Quick Fix in my MacBook Air in July 2021. July 2022 and it already needed a new battery. The charge was holding for maybe 20 minutes and the guy at Apple showed me that the battery only had 343 charge cycles on it, and typically won’t need a new battery until about 1,000 charge cycles. Granted this place fixed my computer in 2 hours when I needed it quickly and the guy there was nice, so my review from a year ago was positive. But it cost more than Apple and I’ve already had to...