Helm — Local services in Murray

I had the worst experience dealing with the owner Chris and interior designer Tammy. They utterly LIED to me and my husband; they told us If we spent a certain amount of money, they would give us 50% off the furniture. My husband was once a local celebrity, so I guess that scheme was merely a way to lure us in. As we were buying furniture, I notice that they only gave us 25-30%. I called around the country comparing prices with different furniture stores and I looked online, only to find out that Tammy had marked their prices extremely high to make it seem like they’d give us 50% off. I confronted her, but she said the other furniture stores marked their prices lower and she didn’t know how they could survive.

When the furniture was delivered, I noticed a stain on a sofa. Tammy blatantly LIED and said she’d called the furniture store in Indonesia and they would take care of it. She later emailed me a picture of a stain remover. They sold us a leather chair that was a floor sample and put oil on it to make it look new, the oil faded the once teal green color. When I received the comforter that I had custom made, it was cheap and poorly made. There are so many things I can complain about.

Again, my husband Tyrone Corbin was a local celebrity in Utah. As I googled his name one day, I was shocked to find out that Chris had posted pictures of the inside of our home and used my husband’s name to advertise their business. I was livid to say the least, because I felt like it was an invasion of our privacy, the house wasn’t finished, and we didn’t give them permission. I called Chris and he LIED and said he wasn’t aware of it and would tell his computer people to remove the pictures, but he didn’t do it. I called and complained to Tammy and she also said they would take the pictures down, but the pictures were still there months later. Finally, I called Thomasville headquarters and told them that I’d had enough and I was going to take them to court. The lady I spoke with said that’s bad business and although each store was individually owned, she would give Chris a call. The pictures were taken down. One star is the lowest rating I could give them, but that’s too high. They are the most deceptive people I have ever...

I ordered a substantially expensive bed in Oct of 2020. I was told it would be complete in 3 months. In the mean time I purchased some end tables,, a console table, recliner chair and very expensive bed spread. One month ago I asked to change my order to purchase off the show room floor. Told no you can not do that your bed is being worked on. My bed arrived in the store 2/19. I called, they did not call me. I am dealing with the lead designer, just so you understand the example that the others must achieve. I get a call on Monday and due to something about Texas they can not deliver until Friday. Friday am bed is at my house. I tell installer that is not the bed I ordered.I ordered a 64” headboard, don’t know got a tape measure. He calls designer, she talks to me and tells me that is too the bed you ordered. Basically she calls me a liar!. Take the bed out of my house. I go to store in the afternoon as she requested, I have to wait 30 minutes to talk to her,, after I ask for her 3 times. I show her the bed I want. Oh no you can not have that one and it will take until July to-get one. This is how they try to right a wrong......ha not at all. Got my money back and after 5 months I get to start over. And they could give a........! Worst customer service I have ever encountered! Furniture is pretty but I will...

I bought a living room of furniture from Helm Home. All pieces were custom ordered. The furniture is fabulous.

**The service at Helm Home is poor. The female that assisted us in choosing fabric was ditzy and unorganized. Once our fabric was chosen and furniture ordered, I requested fabric swatches. The designer forgot to order them and had an excuse that they must have been lost in the store. Each time I called to talked with the designer, she asked me to remind her who I was. When our furniture arrived, no know called to schedule delivery. I had to continually call and just so happened it had arrived. The delivery was made incorrectly. Helm only delivers M-F. There was no paperwork at delivery and no documentation provided by Helm of the fabric protection application or the company whom provided the service. This store has beautiful things but the service and communication is the worst I have ever had. I will use another store for my luxury furniture purchases. I would not...