Intermountain Health Intermountain Medical Center — Local services in Murray

IMC deserves negative stars if anything. I could have sued the hospital on multiple counts. I spent two weeks there and came out with medical PTSD and a complete mistrust for this facility in total. I arrived after being transported from another hospital's ER and was admitted. After being initially evaluated my doctor proceeded to tell me I was just stressed out and that's why I was having severe symptoms. (Spoiler alert he was extremely incorrect). He could have said I don't know what's going on and treated my symptoms. I got a psychological eval done even though I didn't have any phycological issues and unsurprisingly I passed the eval without any abnormalities. Completely stable and in fact, one of the most psychologically healthy people the psychologist had ever evaluated per his words. My doctor ignored this and proceeded to tell me I'm just stressed out, which made absolutely zero sense. I was not "just stressed" and showed no signs or symptoms of being "just stressed". I was still in-patient because I couldn't do basic daily life functions. My nurses were confused by my diagnoses of "stressed out" as it made no sense.

Staff knew I had a severe food allergy then proceeded to try to feed me the very food I was severely allergic to the entire time. I was told my allergy could be accommodated with the food since I was in-patient. I had "ALLERGY" warning labels on my wrist, door, whiteboard, and bed. The first time, I asked about the food and explained I'm severely allergic that this shouldn't even be touching my food tray. They told me just to not eat the food that I was allergic to. I explained its cross-contaminated and I can't eat food that's been on the same plate or touched my allergen. They then proceeded to give me more food with my allergen on the plate. This was the entire two weeks. I had to have outside family bring me food. Staff was then getting angry when I wouldn't eat the hospital food when they were serving me a severe allergen every single time when I kept explaining I can't eat that. During my stay one of my symptoms was altered levels of consciousness, so you would think not only would staff be mindful of a allergy, but take extra care so I don't unknowingly eat something but I guess not.

I have several auto-immune issues and started rapidly losing weight during my stay. I was never weighed the entire time. There were multiple comments on how "tiny" I was getting though and it was obvious I was underweight. I got shower and bathroom assistance so staff had seen me unclothed multiple times so would know my body condition. Nothing was ever done to check on or combat this. When I arrived I was a lean muscular fit body type at a healthy 131 pounds. When I left 14 days later I weighed 115 pounds and could prominently see my hip bones, ribs and spine.

I would go into more detail but just wanted to highlight some of the issues and address my discharge.

My discharge had no plans. When I left I was still experiencing symptoms for unknown reasons and was given zero plan of action or pointed direction on what to do even when I directly asked. I continued to worsen when I got home and because of this lost my job, and my quality of life tanked.

I should have went straight to another hospital after I got home but was so physically and mentally shut down. Turns out this is not a short term issue but has disabled me and will likely affect me for the rest of my life. It took a decent doctor two outpatient visits to figure out what is going on and create a management plan.

I wish I made this up.

No, I don't want a response from Intermountain Medical Center unless they're going to provide financial assistance for the income I lost due to their negligence and for the physical and psychological damage they caused.

Go to another hospital if you think you could...

Hello my name is Linda Stevenson. I was admitted to the cardiac ICU on Sunday September 21, 2025. I was having critical episodes with my heart. I was there until Tuesday September 23, 2025. I want to make a complaint about the nurse who took care of me for 15 hours upon admission. Her name is Tamra. She treated me really bad, not professional at all. I understand that she was doing her job. But her mannerism was awful and her attitude was mean. I asked her for water because I was dehydrated. She said "No", I guess she was waiting for the doctor to place the order. But the doctor later came in and was updating me on my health, I asked him if I "could have some water?" he said "Yes! That would be fine. Let's get you some water." The nurse Tamra was standing there behind him. Once he left i asked her for some water again, and she said exactly "You're not getting any water.". Then 5 hours later, she brought me some water and said "You will not be getting any more for 6 hours, so drink this slow."

Then, I was explaining to her about the pain I have in my left ankle. I have complex Regional Pain Syndrome. I have had this problem for 25 years. I take a narcotic pain medication for my pain. I used to take a lot of different kinds for my pain but have since limited it to 1 narcotic pain medication because I wanted to. Not because my doctor said so. I then asked her if I could get my pain pill. I felt as though I was having withdrawals from not receiving it. She stood over my bed and said "Are you aware that you do not go through withdrawals after missing 1 pill?". I then said, "I have been taking pain meds for 25 years. I know exactly how pain meds work." She didn't bring me one. Hours later, I asked her again for a pain pill. So then she stands next to my bed and says "We have a good drug rehab program here, I'll look into it for you.". Then she finally brought me a pill for my foot thankfully after hours of waiting in pain.

Later on, I asked her "Please be careful with my left foot.". She came in while I was sleeping and started taking my blankets off and said "I'm touching your foot". My foot is very sensitive and will hurt even at the slightest touch. I told her "No, you cannot touch my foot!" But she grabbed it anyway just to feel my pulse. I cried for half an hour.

Unfortunately there's more. I have a really hard time eating food due to end stage liver failure. My liver doctor is very aware of my issues. I've been dealing with this for years. Well Tamara was watching me close. I ordered Applesauce for breakfast. She came in and said (very rudely) "You will not be leaving here until you talk to a dietitian". She told me that she put it in my chart and I won't be allowed to leave unless I talk to a dietitian.

Then she came in and told me I would be on oxygen for the rest of my life. I responded "No I wont!", and she said "You will be because you will not take a deep breath". My son asked her in the hallway how I was doing. She said "Her heart is only working at 30%" and insinuated that I wouldn't make it. This crushed my son, he called the rest of my family and told them what she had said. My family was very upset and didn't get any sleep. My older son is my POA and she had no right to tell my younger son my health records and scare my whole family. The next morning my doctor told me I was okay to go home.

I dont understand why she treated me this way. She was very controlling and abusive.

I have been admitted to this hospital 8 other times and was always met with kindness and love. Everyone has always been very helpful up until this point. This is the worst I've ever been treated from a nurse.

I just learned that if a patient is unhappy with their nurse they can request a new one. I really wish I knew this at that time. Thank you for listening, lord knows...

SO unimpressed with the cleanliness of the facility and the treatment from the DR. LISA DOULE my mother went for a CT after her first knee replacement and was having breathing problems that could have been a pulmonary embolism,she had CT scans done and was there for almost 4 hours all together. After being told we would have results from scans in 45 minutes we waited over an hour, which is fine the emergency unit was busy.

HOWEVER DR.LISA DOYLE came in to follow up and said her scans looked great and AS SHE WAS IN THE ROOM FOLLOWING UP her phone range, she quickly told my mom “maybe she was out of shape from her first knee replacement.. my mother rides her pelaton bike everyday since 2 weeks post op of her surgery and goes up and down stairs everyday and has a job she sits and walks at. My mother is not strenuously out of shape 8weeks out of her first surgery.

As DR LISA DOYLE came in for scan results her phone began ringing ON LOUD and she seemed distracted and looked at her phone, looked at mom in the eyes and said shortly “ I DONT HAVE ANSWERS FOR YOU” then walked out of the room annoyed and overwhelmed.

WE WERE IN SHOCK AT THIS. WE (3people in the room) were all INFURIATED by her lack of empathy, care, knowledge, and attentiveness. I wish I had recorded the interaction. She’s lucky I did not.

We felt dismissed and like we had wasted hours for a 15 second answer of “idk what’s wrong, bye. I’m leaving and on to the next” I’m disgusting and in shock at the lack of attention and compassion FOR MY MOTHER! “I have no answers” and just leaves? I wanted to storm out of that room and confront her on her UNPROFESSIONAL BEHAVIOR, her lack of empathy and professionalism.

WE ARE INFURIATED BY HER RESPONSE OR LACK OF.

We have sent a survey and email to iHC in hopes they take this seriously..

DR. LISA DOYLE IS UNPROFESSIONAL, DISMISSIVE, UNPASSIONITE IN HER PATIENT CARE AND HEALTH WITH “I HAVE NO ANSWERS FOR YOU” as she walks out the door like a teenager on her phone.

The results of CT were updated on my mothers IHC APP BEFORE the dr talked to us so we waited 90 minutes for a piece of non caring work to come in and tell us “I’m a Dr but have no answers but one second my phone is ringing.”

She was distracted, rude dismissive and unprofessional and unkind we are truly disgusted by the behavior we pay thousands for in healthcare and insurance. DR. LISA DOYLE you are PAID to be there to provide knowledge and care. My sister is a nurse and we were so disgusted by your behavior and the way you dismissed our questions and concerns regarding OUR MOTHER, the women who gave birth to us.

DO BETTER

DR. LISA DOYLE care for my mother and YOUR patients like you would Your OWN mother, I value her life and you should as well.. YOU LACKED over a phone call that a voicemail can be received.

My mother’s life is far more important especially with a potential blood clot after surgery and prepping for her SECOND knee replacement the next week.

Everyone’s time and presence is valuable and I hope you see that one day, if the job is too much you should leave or take more pride in your work. This was and is my MOTHER you treated and dismissed, the women who gave birth to me and 2 other siblings who would be lost without her and could have had a blood clot that killed her. But you simply stated “you had no answers” no answers other than she was out of shape because you assumed.

Luckily my mother went through her second knee surgery with no complications but the way you dismissed her was unbelievable and unacceptable.

*Photo of me and my beautiful mother at her birthday.. a WEEK before our visit… she’s clearly not overweight and not out of shape… we are twins, I’m 31...