Sunnyside Cannabis Dispensary - Naperville — Local services in Naperville

I purchased 1g cart of Ghost Train Haze by Select Essentials on 5/18/23 and when I got home the cart was empty. WTH! Ruined my night and my friend's birthday! Empty cart for $56+tax. I bought it because it was on sale. Also, they charged me $25 for 2 Watermelon Smash Gummies packs and they were advertised at $20/each. I also got a battery with charger and the price was less advertised on the counter and they charged me more. What is going one. So, I emailed customer service as they said I should. I sent attached pics and they didn't attach. I tried sending again and failed again,so I actually took one pic and tried sending again and it said it was too large to send. So, I attached 3 pics and sent them,but they have to click on each one, download, and open too see the pics. WTH!! Why is it so hard? I spent $210.00 there WTH! Why is the whole process taking forever and why can't they just call me? I am very frustrated about the whole process. They make it hard for the customer even when they are at fault. How dare you Sunnyside! The trust is gone! Not shopping Sunnyside again. Customer Service sucks exceptionally. Why do I have to wait 24-48 to get a replacement. Trust me it's not worth the Hassel of shopping anything at Sunnyside. It will take forever to get your refund or replacement. I asked for the agent in charges name and the girl refused to give them the phone,or give me his/her/their name. She said she did not have to give me anyone's name. Jeez only asked for a first name. The person I spoke with the past 2 days is Bee. If you want to pay a lot of money and receive nothing that you paid for, keep shopping Sunnyside,Cresco, and GTI. Then wait forever to try to get things resolved. IT'S NOT WORTH...

I had the pleasure of receiving exceptional customer service from Mitch and the lady upfront that I didn't catch her name but worked yesterday 12/9/23 at 1pm, with long brown hair and a piercing near her mouth/lip area and I couldn't be more impressed. Their dedication and attention to detail truly set a gold standard for customer support.

Mitch displayed an incredible level customer care, effortlessly addressing all my queries and concerns i had about some products up front. he ensure I had a clear understanding were commendable. He made the entire experience enjoyable and stress-free and fun and funny. The world needs more people like you!!!!!

on the other hand the lady up front, exhibited outstanding product knowledge. She answered any questions i had efficiency and effectiveness. Her promptness and proactive approach showcased a genuine commitment to customer satisfaction. I felt heard and valued throughout the entire process.

Together, they formed a customer service dream team. Their professionalism, courtesy, and friendly demeanor created a positive and welcoming atmosphere. It's evident that they not only understand the products/services they represent but also genuinely care about the customer's experience.

I was a regular guest at Zen Leaf for a while now but after receiving the best customer service by both members I will now be switching dispo.....Thank you to the...

The staff here has always been kind & informative about the benefits offered. A clerk by the name of Weston is especially awesome! From my very 1st visit he's been helpful & such a pleasure to just chat with. He explains everything clearly, he cares about customer experiences & seems to love his job. I enjoy customer service like that! Also a star to me is Ellie. Unlike Weston who I've seen now a few times, I've only dealt with Ellie once. That one time tho....she was such a pleasant personality! I ask about strains that help with depression & she gave me suggestions to look up for next time & even took the time to hope my circumstances change & wish me a better day. She took the time to understand my inquiry & think of suggestions...rare in these times. Just all around a great experience when I visit this location, so I'll continue to be a customer now that I've moved back to Illinois. Weston & Ellie....y'all...