Electronic Express — Local services in Nashville-Davidson

The Electronic Express in Madison/Rivergate area has horrible after purchase customer service. We recently bought a washer and dryer with the pedestals. They explained that the delivery for them was a week out. We told them we wanted it on a Saturday. So it would have to be the next next Saturday. Which was fine. We got a message the day before the delivery with everything that would be delivered which was everything. When the truck should up they didn't have the pedestal for the washer. Very annoying, but things happen. My wife called the store and she talked to whoever answered the phone. He basically didn't seem like he cared so she asked for the manager. She talked to him and said let me look into and I'll you back in a couple of hours. Well over 6 hours and still hadn't heard anything so she called back and asked who she was talking to and said ok can I speak to the manager, the person on the phone said the manager was busy. Come to find out he was the manager so he basically lied to not talk to her. But said he would him him call. He never did. We then called the next day and talked to the manager he said he couldn't do anything till Monday cause thats when the people he needed to talk to work again. Why didn't he bother to tell us that the day before. He told us he would call us Monday. He never did. So we again called him and talked to him. He said it would be on the truck to them that week and he would call us . Again did we get a call? NOPE. Waited till the beginning of the next week to call. We called and the manager said yes its in stock . We can have it delivered to you the the next Wednesday which would be 10 days from us calling. We reminded him that he said they would fit us in on the first weekend since we already had a delivery and they would make us a priority. He said the truck deliveries were full for Saturday so there was nothing he could do. We asked for the district manager to call us . Then he said well would Sunday work? It does better then Wednesday. Why didn't he offer that first? During one of the early calls we asked if he could compensate for them not delivering the item when it was supposed to. He said we got a really good deal so there was nothing he could do. We asked to talked to the district manager. And he said hold on let me look at something. He got back on the phone and said he could reimburse the pedestal installation charge. It was only $20 but atleast it was something I guess. It only takes a minute to return a phone call. I guess since they already got there money they didn't care. The washer and dryer we got was a really good deal. Next time I'll go somewhere that appreciate my business. Its been a very frustrating experience. One that easily could of been fixed by calling back, sincerely acting like they cared or just putting the...

Very upset with the way we were treated. Went in to get a laptop for college today. Told the associate I wanted a 2 in 1 with at least a i5 processor. He took me to a Hp Envy that had 2 price tags. One for $549.99 for a AMD 5 and one for $799 for the AMD 7. I wanted the one for $549.99. We filled out the paperwork and waited an hour and a half an the associate signed us up. The associate that showed me the laptop entered the information 3 times. He said this himself while looking at the manager while the manager helped someone else. The manager came over several times and helped him on the computer then would walk back to the customers. It was abundantly clear the associate didn't know what he was doing. I stood there for 30 minutes while this sequence of him staring at the manager, the manager walking back to help, the manager going back to help the other customers, and the associate looking confused again at the screen. Finally, he got it and we took our products and left. We got in the car and headed home. I opened the laptop box in the car as we were driving and instantly noticed it was a completely different laptop. We turned around and went back in. I told them what happened and they said I was wrong and that it was the right laptop. I said no, it's a different color. Even another associate said they'd given me the wrong one. They continually tried to argue with me. I told them that it was not a 2 in 1, it was not a 360, it was smaller, and a different color. Finally, the manager came over and we walked over to the right laptop on display. I showed him how they were completely different. He looked at the pricetags and realized it had been moved and that the one for $549.99 was for the wrong laptop. I told him that the associate told me it was for the computer I wanted. We had a whole conversation about it before I ever bought it. The manager never apologized, never took ownership, never even acknowledged the error. Instead, he said it was a common mistake and that the associate did nothing wrong. The associate should have known what tags go where. Then he proceeded to tell me I could buy the display because they had none in the box at their location. But refused to lower the price. At this point, all my trust was gone with them. Luckily for me, they had one in Gallatin that I could pick up. I say that because the Gallatin location is 100% better than the Rivergate location. I waited 30 minutes to redo paperwork and headed to the Gallatin location. I was in and out, no problem. The point is, if you do a customer wrong try to fix it. Don't blame them and then try to sell them a used computer at full price. Rivergate Electronic Express will never get my...

I like the vibe at this Electronic Express. The sales staff is friendly, not pushy and will spend a good deal of time with you helping you make the right decision. Specifically, I had a great sales experience with Thony as I shopped for my 4K TV. Even though I came in on three separate trips to do some online research and read reviews between my in-store visits, he always treated me kindly and showed no visible signs of impatience.

When it came down to it, I was really torn between the Samsung Q70R and the Sony X950G. Thony assured me that if I wasn't 100% happy with the TV, I could swap it out for the other. I ended up trying out the Samsung first and just wasn't happy with the color profile, the S-Spine mosaic patterns visible with the streaming compression, the way it blew out the upper-middle highlights and the way it crushed the bottom 20 percent of the blacks. I wanted more subtly in the gradients without the histogram clipping on the edges. So, I called up the store…

At that time, Thony wasn't there, but one of the Store Mangers, Joe, answered my call and told me to swing by. Later that evening, I ended up purchasing the Sony (before I returned the Samsung), so that I could do a side-by-side comparison with an HDMI splitter. Joe was understanding of my process and even allowed me to borrow a long HDMI cable from the store for my research project.

Once I had both TVs setup, I was instantly blown away by the Sony X950R. I invited a couple of neighbors over to confirm my preference. With the Brightness turned up to Max and the Color set to Vivid, the Sony's image quality was stunning (using a film-grain effect to compress streaming content) and the color depth and vibrance was mesmerizingly complex. It's kind of like an expert color grader when back through the final edit and did an extra round of tweaks (without going over the top). Note: I don't use the TVs native navigation or operating system (beyond the initial setup) since I use ARC to control my peripherals, so Sony's inferior system UI/UX (compared to Samsung's) wasn't a decision-making factor for me.

The next afternoon, I boxed up the Samsung and returned it to the store. Both Thony and Joe were there. We talked briefly about my decision, then they helped me take the TV I was returning inside and handled my return/ inspection within 5 minutes.

Overall, this was exactly the best experience a picky shopper could ever hope for. I have never had this kind of support at Best Buy. Electronic Express all...