Zales Outlet — Local services in Nashville-Davidson

On 8/5/23 my fiancé and I visited the Zales store in Opry Mills Mall in Nashville with the sole purpose of purchasing her engagement ring (we shopped the other jewelry stores in that Mall as well that afternoon). When we walked into the Zales in question we were greeted quite rudely by 2 young ladies who worked there. Eventually one came over to the counter where we had spotted a potential engagement solitaire diamond ring. We asked to see the ring and before pulling it out of the glass case, the employee very rudely says "this ring is $12,000". We didn't ask how much it was so I'm guessing she judged our appearance and assumed we couldn't afford it or maybe something about us rubbed her the wrong way. The employee did pull the "$12,000'" ring out of the case for my fiancé to look at and try on but by that point my fiancé and I were so disgusted by the employee's unprofessionalism that we just looked at each other and walked out of the store without continuing to shop. I decided at that point to take her to a "Stand Alone" store as opposed to an Outlet Store in some Mall hoping for a better experience for her. We did go to Jared a few minutes away where we had a totally and much better experience and did order/purchase a ring there that afternoon. We were treated with respect at Jared and we left feeling great about our decision. You get what you pay for! Message to the manager of Zales; you may feel free to contact us, question/train your employees about proper etiquette and look at the store's camera/footage that day to see what went wrong at this...

The Worst customer service experience of my lilfe. FRANK the manager needs to rethink the way he does business. Works half days, says he will be in one day and never shows up. We asked them to redisgn my grandmothers wedding ring and band, they ruined it, by not making it an exact replica. When we told him it was wrong, he wanted to charge us more money to fix their mistake. We needed the ring resized as well, he made us a promise date that we would have it back in the store by a certain day as he would go pick it up himself and have it there for pick up. Of course Frank did not have the ring ready because although he looked us in the eye and told us he would have the ring in the store 2 days later as he was working and would pick it up himself, he chose not to work again that day. We had to call corporate in order to get the ring overnighted to the store so we would have it back in time. I get companies make mistakes and things happen, the issue is the lack of concern for his customers and the lack caring that he and is jewler screwed up a customers wedding ring, that also happens to be a heirloom. Caring just a little goes a long way in the customer...

Terrible experience go to gensis diamonds they are infinitely better! I go into the store and pick out a wedding band guy is super rude and honestly looked like he could care less about helping us! So I go to buy the ring and he has to order one in my size he says it will take a week I pay and leave! A week goes by and no word my wife calls and the same guy who helped us answers he completely rude to her and gives no info to my wife! Naturally I call back upset and the guy says to give it another day! I let three days go by with no word I call again and get a manager on the phone who says it always takes two weeks which is not what I was told! I let two and half weeks go by and still no word! I call again ready to cancel my order and the guy says on the system is showing it will be in the next day! My ring showed up after three weeks! This place is a joke and honestly if this is how zales run their businesses they don't deserve to be in business! This stores staff is completely rude they have no idea what they are doing! Save your time and money and...