Gretchen's Hallmark — Local services in New Bern

**This review has nothing to do with covid, I keep seeing the covid excuse from the replies from this store and its weird. The YELLING across the store for required use of hand sanitizer and the embarrassment when having to decline due to personal reasons and the rude reaction publicly in front of everyone from the clerk. That has nothing to do with covid and everything due to impersonal employees. These issues have been present in this store years before covid was a thing. Im just ready to point it out.

This store has always had lacking customer service, even since their mall days. They cater to one type of customer and if you don't fit that, don't bother thinking you will get help here. From their replies to people on their facebook and here on google they seem to make many excuses for their snobby behavior. I wonder if they have ever seen an episode of the profit. their replies fit almost every denial personality from owners that appear on that show, often blaming customers for anything negative. Finally decided to write a review after all these years because of their craziness regarding their covid reactions. After years of not shopping here (because of bad service) I thought I would try again. I definitely regret it, and wont be returning ever. I am not ok with being yelled at from across the store upon entering to use a hand sanitizer and squeezing through one door. I already have anxiety, and having to tell a clerk that I wont use their sanitizer due to eczema from across the store is very embarrassing. The rudeness upon hearing this from me shows they could care less about my business anyways. You can tell when a business is authentic in their personability, and this one is not. Past reviewers are correct despite what the business replies back. The ladies who work here are often rude, and shouldn't excuse themselves for " having quiet voices under masks" . If snobbiness is the brand they like to embrace they should own it and not keep making excuses. I can get everything they carry from other stores in the area who are much happier to give a pleasant shopping experience. I hope that instead of denying an issue here, they can take the feedback from a customer who has tried to shop with them for 10+ years, has never seen a customer service change and is finally giving up. Self reflection is everything, especially...

I walked into Hallmark in New Bern, North carolina December 22, 2024 at 5:50 PM. The moment I entered, the manager yelled at me that they were closing in ten minutes. Keep in mind it’s Christmas and it’s supposed to be a ‘greeting’ store. The manager didn’t offer any help whatsoever or any kind of warm greeting. As I shopped, I heard the next three or four customers that came behind me being yelled out at as well. Feeling rushed, I grabbed a few items and walked to the cashier line. It took an additional fifteen minutes to be checked out. Though they had two registers; the manger did not help. The only thing she could do was yell that they were closing in X amount of minutes. . What an unpleasant experience. I felt rushed, unwelcome and that my business was not wanted there. When leaving, the manger followed me and out. Didn’t say good bye or anything. She simply locked the door with other customers still inside. I’m sure the manager wanted to get home but this is no way to treat customers. I will not be back to that location. I hope the manager finds another job. One that has her home as much...

Excellent store with wonderful merchandise for all occasions. I went looking for an anniversary gift/ card for my wife. When I first walked in the store, the representative greeted me in a very friendly manner and demeanor. She asked if I needed any assistance. I replied that I was just looking to see what types of gift items were available. I went to the card section and was amazed of the multitude of cards available for all occasions. When looking for specific and special cards, this will be my go to place. After finding my card I continued to browse at the varied gift items showcased. I spent longer in that store than I would normally do for any other store when looking for a specific gift item. Very pleasant and personable place to shop...