Follett's Bookstore at Gateway Community College — Local services in New Haven

DO NOT ORDER FROM HERE! FIND THE BOOK FOR YOUR CLASSES ELSEWHERE! Story below:

My order was placed on 8/20/19 and I used 2nd day business shipping, hoping and expecting my book to be at my house before the start of school. Before placing my order, I checked a box stating "Yes! Switch the unavailable textbook condition for the available condition even if it affects my total." box just so i know i would get the book on time. When i called the bookstore, the representative (who didn't give me his name) was rude and said "he could not do anything nor refund my card for the shipping unless i brought the card physically to the book store." I work 9-7 every day and i live at least a half hour away from Gateway, hence why i purchased my book online, and there is physically no way to get to the bookstore on time for the refund. What if this happened to someone who was going to Gateway from New York or even further? Would they still make them come down physically for a refund? I work at a place where we give credits on cards and the customers do not have to bring the actual card down for it. Besides that, If i ordered something on Tuesday 8/20/19 and it "shipped from a location that 'had what i wanted'" on Friday, with the two business days it should be at my house the latest Tuesday 8/27, which would have been okay so i can finish the assignment that night. But now, since it is coming on Wednesday 8/28, i will be getting a zero on my first assignment in this class because the bookstore did not ship out a used copy of the book when i clearly checked the box to change the condition of the book prior to checking out. Never will be ordering from this...

I am not the type of person who enjoys giving negative feedback. I always attempt to look at the positive.But from applying, to getting books, and actually starting at this school. Is not only nerve racking but strenuous.I have been misinformed from start to finish. An as far as accommodating for all...That is a huge negative. I found myself being the one having to be flexible. From start to finish. The fact that students could not get books until August 13, 2018. When classes start aug 28,2018 in addition to having inconvenient hours regarding the bookstore and incorrect information via phone and site, Is an anxiety attack waiting to happen for new students ,working individuals anyone. Nice looking school, but can definitely improve, especially when giving information. Word of advice, GO IN PERSON, an even then you still might have to call, go back an recheck. So far this has been a stressful process.Praying for better when...

If you go early enough before your semester you are pretty much gauranteed to get your book, however, dealing with the manager and some of the full time employees can be iffy.

Eventually I've always gotten whatever task needed done, whether a simple purchase, a purchase with financial aid, ordering a book that was not in stock, or gathering information. However, sometimes the full-time staff, such as the manager, can treat you with an attitude as if you're doing something wrong even when it turns out you've done things properly. But like I said they don't seem to let their attitude get in the way of the outcome fortunately.

However, many times you can find textbooks dramatically cheaper in other places, even Barnes & Nobles, which isn't known for being cheap. If you're not going through financial aid, I would definitely compare pricing and...