[solidcore] Soho — Local services in New York

Receptionist on Wednesday 3/26 at 10am was incredibly rude to me. She should not be in a customer facing role at this company.

After calling multiple times in advance to say I would be a couple minutes late, she assured me it would be fine if I arrived within the 5 minute grace period. I did, I arrived 2 minutes late. When I got there, she berated me saying that she asked the instructor who said I couldn’t come in because it was my first time with Solidcore. If it’s the instructors choice, fine, but from there how this woman handled it was up to her (she handled it poorly).

Keep in mind, I had commuted 30 minutes to make it to this class, and it was something I was looking forward to trying.

Needless to say, I won’t be coming back.

When I asked it they could provide me a class credit, she said that since I booked through a third party, there was nothing they could do. I asked for the manager to contact me, she said she would, and several days later, I have heard nothing. It was not just the lack of policy communication for first timers, but the nasty way this woman handled it which left a bad taste in my mouth and ruined my impression of the Solidcore enterprise, that they would hire people this nasty. I will not be giving Solidcore any more of my money or time and I hope others don’t reward this location with...

When I arrived, I was already three minutes late. I just wanted to quickly change my clothes, but the receptionist asked me many questions besides my name. I understand these are questions the instructor would normally ask before class, but it clearly wasted another two minutes of my time. By the time I got changed and entered the room, the receptionist told me I was already five minutes late and could not join the session. I checked the time, and I was about eight minutes late. What I can't understand is why the receptionist didn't tell me right when I came in that I had to change within two minutes or simply say I was too late to attend, instead of asking me a bunch of questions like how many classes I've taken, any injuries I have, etc. to waste my time, and then telling me after I get changed that I can't...

By far the worst solidcore experience I've had — will definitely avoid this location in the future and tell everyone I know to do the same.

I arrived for class only to learn that the instructor (Cole) had overbooked the class (he had moved someone from a previous class into this class) so there were no more machines available.

Because there were no other staff members available to help at the location, the coach hastily pushed us to take a class later on in the day in order to get his class started.

Location-wise, the machines are incredibly cramped, with very little space to move around. Most of the other locations I've been to in the city are much more spacious.

If you're looking for a solidcore studio, I'd strongly suggest...