ART SoHo - Soho Rooftop Bars, NYC (Arlo Soho) — Restaurant in New York

Really disappointing. First round of drinks was great, second round we would have sent back if it wouldn’t have wasted another half hour. We arrived at 5:30, were able to grab space at the outdoor bar (but had to go indoors for service). No issue, quick service. Then it got crowded. Two bartenders inside for a massive crowd despite us having seats at the outdoor bar with no service (and watching what seemed to be at least 10 waiters moving around for not enough tables). I waited 40 minutes for 3 drinks and they were made wrong - one over sweetened, one with flat tonic and one old fashioned with no bitters. I was the second in a row to be grossly overcharged for the drinks I ordered (they tried to charge me an extra $100, the guy next to me just $20) and it took forever to resolve - 3 tries for the guy next to me. A sorry excuse for an NY rooftop on a warm day. The two bartenders they had were hustling but not supported by any of the pile of staff and the managers seemed to be more focused on chatting amongst the staff than helping out. There was also an indoor DJ that was insanely out of place for the vibe - his only purpose seemed to be to interfere with the bartenders’ ability to hear drink orders from...

I recently visited ART SoHo (the rooftop bar at the Arlo SoHo in NYC) and had an absolutely stellar experience—thanks in large part to our server, Oscar.

From the moment we arrived, Oscar welcomed us with a warm and genuine smile. He took the time to introduce the menu, highlight seasonal cocktails (we ended up trying a Fig & Maple Old Fashioned and a Watermelon Fizz which were both fantastic), and genuinely offered recommendations tailored to our group’s tastes. He wasn’t just “checking in” — he checked in with us, making sure each round, each bite, and each moment was comfortable and enjoyable.

The rooftop itself is stunning: sweeping skyline views of downtown Manhattan and the Hudson River give the entire space a kind of effortless “wow” factor. The indoor-outdoor layout is perfect for shifting between sun-soaked lounging and night-out energy. The food and drink menu compliment the setting beautifully — we shared small plates and cocktails, and each...

If I could 0 stars I would. I had booked a reservation for my birthday. I had a party of 12 people. The drinks were good, the hostess was great, they accommodated when rain came in. However, the servers got confused with the tabs but two people in my party explained nothing was to be closed out until the end. When it came time to close out, one friend closed out the entire tab on her AMEX. Within the next few days my friends were calling me and turns out, everyone who had a card open on a tab was charged multiple times, including myself. When I originally called to report the issue, I was told a manager was going to look into it. It's been two weeks, I've called to follow up multiple times and left voicemails asking for an update and I've received nothing. Not a call back, not a voicemail, not even an email. The customer service is incredible disappointing. Do not book your party there and watch your...