ACA Acupuncture & Wellness - Upper East Side — Local services in New York

I hate to be the one to give the one star rating, but this location really messed it up for me today (1/3/25). I have been to an ACA location in NJ and had really good sessions. I have also been to another acupuncturist a little bit more north, but not ACA affiliated. I decided to go to this one because it's close to work. This was my second time visiting this location.

First and foremost, the environment where you get your acupuncture done must be relaxing and peaceful. That includes the staff. Today (1/3/24) while I was getting a massage, the staff members would not stop talking and laughing obnoxiously loud. They're constantly rushing back and forth through the hallway. What's the point of playing Zen music and having a sign that says to put your phone on silent so it does not disturb the other clients? When YOU (the staff) are the giving the most disturbances.

I had such a hard time relaxing. The massage felt good, but I did not enjoy my experience. They were so loud that I wanted to yell through the walls tell them to shut up. Then after the 1 hour massage, the doc comes in and places needles on me. Within 5 minutes, I ring the bell because I was feeling disgustingly nauseous. It could've been that I was starving and/or laying face down for too long and the heat lamp messed me up IDK. I sat up and relaxed for about 5-10 minutes. He then checks up on me and I ask him if I can not do the acupuncture today and he says it's already done. So with a confused look, I told him that it was only for 5 minutes. And he proceeds to say that he already inserted the needles so its either I come back next time for another session or I can stay and he can place another set of needles. At this point, I'm still nauseous. So, I...

I’ve had a wonderful experience at this center (over 10 visits)! Scheduling is really easy with a team member who reaches out via text for appointment reminders and scheduling new sessions. I have had no issues with insurance covering my 30-minute massages and acupuncture sessions. The rooms are very clean, lobby area stocked with tea/coffee/water snacks. There are several acupuncturists that work at this center and had almost all of them work on me. They take the time to understand the reasoning why you are seeking treatment. After the needles are positioned, there is usually a heat lamp turned on to the targeted body part. Massages by King are deep and he is great in getting knots out. Similarly, the masseuses also cycle. Each use different techniques and strength. Everyone is very professional and...

Very concerning billing practices. I only visited once, yet my insurance was billed for three separate sessions on three different days. There was zero transparency throughout the process. After multiple back-and-forth and being redirected between branches, they finally admitted to billing for multiple dates. This was not a clerical error—it was a deliberate attempt to overcharge my insurance. I’ve since learned this has happened to other clients as well. I strongly recommend asking for complete clarity on all charges before...