Alexis Bittar — Local services in New York

When I was walking down Prince Street as soon as I saw the jewelry in the window of the Alexis Bittar shop I was literally drawn in.... My husband who happened to be with me decided to wait outside as usual thinking that I'd only be there for a couple of minutes. Needless to say, that was not the case.

Not only were the items unique, of high quality and priced fairly well, the staff was amazing as well, namely Soo who took care of us and made is immediatel feel at home. She did such a wonderful job that we walked out of there with a few magnificant items. I loved them so much so that when I was thinking about Christmas gifts I immediately called Soo, who not only remembered me made me feel as if we were old friends. Of course I happily ordered multiple gifts for those people special and important people in my life. If your in the area stop in and ask for Soo, if not do go on-line and see their website, their customer service department is terrific as well. IF you are wondering if I am a legitimate customer yes I am, so much so that I decided to take the time to write this review, something I rarely do yet was delighted to do...

I totally agree, the service is terrible. I ordered product on Tuesday morning that was supposed to be shipped 2nd day air. It's Friday night and still has not been shipped. I sent two message and left a voice mail and did FINALLY got an email today (Friday)....when I started trying to contact them Wednesday morning, and now they are not responding to my second level question again. Awful customer service. There evidently is no point in finding a way to reach Alexis. There is a website called 'the glass door' that rates companies regarding employment there and it seems as though employees are VERY unhappy there. What a shame because he's making a...

Although I love the Alexis Bittar jewelry, I will never buy any of it again because of their lost earring policy. I bought a pair of Alexis Bittar earrings at Nordstrom for my daughter, who lost one of them. On my behalf, Nordstrom contacted Alexis Bittar to see about buying a replacement. They told Nordstrom their firm policy (also stated on the AB website) of never selling a replacement earring, and that I would have to buy a complete new pair at the full price. REALLY BAD customer relations. No more Alexis...