AT&T Store — Local services in New York

You don't think a visit to an AT&T store could be "amazing" but I'm here to tell you that this location is something special! Rolson, the Assistant Manager, is a ROCK STAR. He went so beyond in terms of helping me pick out a new phone. His positive personality, caring attitude, and just how amazing and supportive he was being with ALL of the customers was like customer service on steroids! There was even one customer who was mad and frustrated about something or other and he was so gracious, even as she bordered on rude. At another point, while my data was transferring, I watched him leap to the front door to help a sweet little old lady enter the store and then kindly and patiently solve her phone problems while simultaneously managing a bunch of other situations. You could tell all the other workers were great too, and I saw how they worked together like a team, including the door greeter and the Manager, Yaya. I could go on -- but it's businesses like this that make me proud to be a New Yorker -- you don't see kindness like this everywhere in the world - no less at an AT&T store..so I hope AT&T higher ups recognize this store's achievements with a raise and recognition -- because when you have an experience as I have, it creates brand loyalty in a way that no ad or promotion can do -- my point being that AT&T will now have a customer for LIFE all because of Rolson and his AMAZING...

I needed help in porting my number from another service to AT&T. My technician was Lionel Wilson at 71st and Broadway at AT&T Corporate office in NYC. He spent considerable time trying to solve this problem. He was patient, communicative, competent and cared enough to complete the job. I had made the right decision to go with AT&T! There were many bureaucratic hurdles/ hitches exhibited by the company whose service I was leaving. He did not criticize them nor put them down. He persisted with many calls, always addressing each contact in a respectful and non-condescending manner. His manner of communicating the problem was as if it were the 1st and not the 20th time he had articulated it. Ultimately, he was able to bring out the best in the other company and resolution was reached. My service was ported to AT&T. This took approximately two and one half hours. Thank you Lionel Wilson for providing excellent service. Thank you AT&T for demonstrating to me and the community what excellent...

The manager was rude to me and not respectful especially because I am older than she. She asked how she could help and I said my phone is slow and last time I came someone in that very store fixed it right on the spot. She told me, "we don't fix that anymore." I said I would wait for another employee that could help me. To that she flatly stated, "I am the manager, and we don't fix that." When I pressed on in disbelief she asked if it was the phone or the internet speed, but it was like a trick question because it really was both. I said it's the phone, to which she said I can't help you and walked away. Meanwhile I have other issues with the phone as well, like the voicemail which is definitely an AT&T issue and I was never able to get that far because she walked away from me. Very rude. If they had the happy smiley face, satified, and poor smily face customer rating, I would have left the store with a push to the "poor service" button. I mean you couldn't even call...