Balloon Shop NYC — Local services in New York

It was my boys' birthdays the next day and I realized that I didn't have balloons or a celebration, and the city was going to be on a lockdown the next day. We had been holed in our apartment for 7 days and had another long month or so to go, so of course I wanted to make it a celebration. I ordered balloons on the website at 2 or 3pm, I think, and called them to confirm. At 7:30pm sharp the balloons and decorations had been delivered perfectly packaged that made it SO easy to bring upstairs to my apartment. They even called when they didn't have something in stock and had to make a replacement, and sent some extras. I was very very impressed that while everyone was shutting down these guys took my order and delivered it the same day and their website was updated, they had 98% of the things I ordered in stock. It was a wonderful surprise for my boys the next day. I highly highly recommend this company. The balloons were in perfect condition and look exactly as what I ordered. Two did burst when I put them up but they had sent extras. I don't recommend ordering the ones with glitter inside, when they burst the glitter goes all over and makes a huge mess. But that is not an issue with this store, it's just the balloon. I highly recommend this place. I called a couple of other places and this was the only one that promised to deliver and did deliver. I am SO SO happy with my purchase and highly recommend this place for great service and...

I would’ve put zero stars if I could. Placed an order TWO WEEKS AGO! Seems like enough time to put things together .. well, apparently not. There was no delivery on time, an hour later, hour and a half... After I called I’ve been told that the driver thought it was in Manhattan, not in Brooklyn, even though the there is a zip code in the order AND it says Brooklyn! (I double checked) Ok. They told me that the order is on the way.... another THREE HOURS go by, still no order. After I called again I’ve been told that the car broke down and I’m not going to receive my purchase. No curtesy call or anything. Terrible...

I called before ordering to make sure balloons could be delivered at a specific time, as my venue could not accommodate a delivery window. I was promised they could. When the party started and the balloons were still not there, I called twice and was told another 10 minutes. Balloons showed up an hour late, halfway into the party. Couldn’t even untie them and they sat in the corner unused. Worst part is the manager was extremely rude, uncooperative, and refused to refund the order, and only offered to waive the delivery fee. Buyer beware: this store will not do what’s right. Would not recommend and will not buy...