Salon V — Local services in New York

Wanted to have an amazing experience. I came with virgin hair, that took me 6 years to grow out from previous coloring. I asked for very minimal highlights. I specifically asked for the highlights to not be blonde, but lighter brown as I have dark brown hair. The first photo is what I asked for, the second is my result. The stylist made the highlights platinum blonde and absolutely wrecked my front pieces. I have extreme damage and now have to color my hair at home every week to blend the highlights. Keep in mind, the second photo was after toning. I complained and he ended up toning my hair to be darker, so I ended up leaving with my the color more blended, but the color faded after one wash and I am stuck with damaged, platinum blonde money pieces. I’m devastated as I walked into the salon with extremely healthy, cohesive hair, and have now caused damage that will take years to grow out. Oh and it was $400 after tip

Edit/response:

The second photo of my hair was after toning. The stylist started styling my hair a few minutes after the photo was taken, to which I complained that it was too light and he toned it to be much darker and more along the lines of what I asked for.

I left the salon “happy” because it looked decent at the time that I left. Two days and one hair wash later, the toner washed out and I was left with the platinum, unblended highlights. I also do not like confrontation, I have never complained after a hair appointment or left a bad review before, this is my first time.

I left a generous tip because even if I hated the service, I do believe the stylist should be compensated for their time and effort.

My appointment was 2 weeks ago, not 2 months ago. I feel that this is a very reasonable timeframe to...

Had a really awful and unprofessional experience here. Never been a negative reviewer before, but this was uniquely terrible.

Booked a double process here and was really excited based on the positive reviews. But the stylist processed my hair once, starting from the roots instead of the ends. The stylist rushed so much there was bleach splattered all over my cape.

My roots ended up white with the rest of my hair ending up bright yellow.

I asked for a slightly shorter cut for my long hair and had several inches taken off so my hair is now above shoulder length.

My hair is bright white/yellow and extremely damaged- the photos don't do it justice, it looks like it was bleached at home with no toner at all. I booked a color correction within 24 hours as soon as I saw the highlighter yellow color and texture of my hair after a shower.

Super disappointed with the $450+ I spent here.

Worst of all, my stylist talked to me in a whisper about the client next to me, saying how she came in all the time and was destroying her hair. He also told me how he doesn’t like most clients doing double process and laughed about how he lies to them about liking their color. I found the whole conversation remarkably uncomfortable and unprofessional and, to be honest, wanted to get out of there as fast as I could.

I reached out to let the salon know what happened, and their response was essentially “no, you were happy with the results, hope you understand.” No one even called back, just sent an email. Super disappointing...

I want to preface this by saying I’ve been going to Salon V for years, but given my most recent experience, I will be finding a new salon in the city. Recently, I was paired with a new stylist to do a balayage touch up last minute because my normal stylist was booked. The salon informed me that he was an expert stylist, charges more, and my stylist will be communicating with him regarding color preferences etc. Just for a little background, I have brown hair and therefore my balayage is usually pretty soft and subtle. Thus, you can understand why I was a little alarmed when my hair came out bright blonde at the end, but even then I figured why not try something new. It wasn’t until I came home and looked closer at the quality was I deeply concerned and do not think it reflects the $400+ service that one would expect to receive at your salon. The balayage is not subtle whatsoever, looks streaky, and doesn’t even blend in with my natural hair color (see pictures attached during the color correction process at another salon). After this situation, I sent an email to the salon informing them of this, not asking for my money back, but simply to inform them of this ordeal thinking they would at least apologize. I still have not received any word from the salon, which frankly is the most disappointing aspect and is why I will not...