Bloom Beauty Lounge — Local services in New York

I got my haircut here in February and unfortunately, it was a terrible experience for me.

I decided I would splurge and try a new place - the reviews looked great, ultimately the vibe was great, and my stylist sounded confident and seemed like she understood what I was asking for. I had reference photos, and she even verbalized what the goal was, and I thought I had just found my new go-to salon. And to be fair, there were a lot of things that she did right - the color was arguably the best I've ever gotten. And the bangs were also more or less totally perfect. What I still don't understand to this day is why she chopped off 6 inches of my length, basically a year's worth of growth. When I say I was devastated, you have no idea; it takes me FOREVER to grow my hair. I have been trying to achieve long hair for years, and this just broke me. I still see it sometimes when I think back and I wish I had spoken up right there and then, but because she had previously used the phrase 'long shag' to describe what she was going to do, I thought that I was wrong, maybe it wasn't as bad as it looked. I don't have any pictures (besides a mental one), but I just hated it so much at the end and I genuinely wanted to cry as I was leaving. I still tipped her generously (I think this was the most expensive haircut I've ever had), and I appreciate that she stayed late to help me out, but it was just heartbreaking to be honest. It's been 4.5 months and despite me doing weekly hair growth masks, scalp massages, etc., my hair still makes me look like a curly-headed Lord Farquad some days. I will say that everyone else loves it, which doesn't really help. But I wanted to write about this experience because it truly upsets me to this day that this happened. If you're like me and you want to retain as much length as possible, just be very clear about how much...

I went to Bloom for my first curly cut after scouring the internet for a good salon in NYC. A lot of people raved about Bloom on Reddit, the booking process online was really easy, the location is easy to get to, and the salon itself is immaculate. The service upon arrival is very good and all the staff are so kind.

I didn't really know what to expect and must not have communicated my needs correctly because once I stated that it was my first time getting a curly cut, my stylist launched into two hours of education. She was a bit rough and pulled out two earrings as she was working through my hair. I wanted to maintain length and she stated she would only cut off two inches while adding layers and shaping my hair but, in the end, cut off 8 inches at the lengths and more in other areas that needed layers. I’m also not familiar with how curly cuts should look but she cut my hair wet and it’s uneven/asymmetrical. I burst into tears when I left the building. My husband and I eloped last year and were planning a reception this spring but I couldn't stop crying when I got home and was dreading the idea of having a reception with short hair so we ended up canceling it altogether.

All in all, I would someday consider going back to a different stylist when my hair has grown to a length that I'm comfortable cutting again. I used to get my hair cut every 12 weeks but if they're cutting off 8+ inches every time, I literally can't grow hair that quickly. I would HIGHLY DISCOURAGE anyone who is going to get a haircut here for the first time before some...

UPDATE: The salon took the time to fix the haircut, free of charge, and did a great job (Frank is a magician). They clearly take a lot of care to make sure all customers are satisfied, and I had a really good experience working with the owners/managers.

Leaving my original review below because I wouldn’t go back to Shasta, but would definitely come back to this salon.

Original review: I really wanted to like this salon because of the good reviews, and I’m not the sort of person who typically leaves reviews, but my stylist gave me the worst haircut of my life and I felt I had to mention it here. I came in for a simple trim and some refreshed layers, and she gave me very short, choppy, uneven layers and chunky face framing pieces that were visibly mismatched. I tried stopping my stylist partway through when I noticed she was cutting more hair than I expected, but she dismissed me and told me she knew what she was doing. She was also reluctant to fix the most obvious problems with the haircut at the end, even though she herself pointed out that the layers were mismatched. (To make matters worse, she was not gentle or friendly at all — pulled my hair to the point that I cried out, and once poked me in the eye with a comb while cutting the front part of my hair)

I am absolutely distraught - I cried when I left the salon and am dreading going out in public for the next several months while I wait for this to grow out. I feel ugly. I’m considering going to a different salon to get it fixed, but I worry there is nothing anyone can do...