Blue & Cream — Local services in New York

Worst customer experience I’ve ever had in a shop. The store manager literally threw us out of his shop!

We were coming back after having bought a pairs of sneakers for my husband, and realizing that they had charged us for a pair of Airmax 95, instead of Airmax 90. Already pretty annoying, let’s say mistakes happen. The manager refunded the difference, but after bad surprise number 1, came bad surprise number 2: they charge $190 for that pair of Nike, instead of $145 in a Nike store in Broadway. That’s crazy!! While I fully understand the need to have a margin as an independent store, a €45 price difference is insane. We asked for a refund and this is when the manager literally started shouting at us.

I see in the comments that exactly the same thing happened to another client last year, and similarly the manager became very aggressive and asked them to step out of the store. I’ve never seen this before anywhere, and I’m shocked that this could happen particularly in New York where customer service is generally impeccable.

You should learn to calm your nerves, sir. As a sales person myself, it happens to me to be in a disagreement with a client. But under no circumstance I would ever...

Best shopping experience ever. My sister and mom go all the time and rave about the clothes, experience, and customer service. They said I need to come with them next time for the clothes and for their favorite sales associate, Edward. All they do in our house when I’m home from school is talk about how amazing, fashionable, kind, helpful, and hilarious Edward is. I went with them today for the first time, and everything they said was an understatement. Edward is the most beyond amazing sales associate and human ever. He is so brilliant with his fashion sense - he took one look at me and knew exactly what styles would look the best on me and exactly what sizes I needed everything in. I typically hate shopping and am extremely picky, but I bought almost every piece he brought to me, and had the most pleasant shopping experience of my life. Edward and the beautiful pieces make this store what it is. So appreciative!! And will definitely be coming back whenever I need anything at all. This should be your first stop if you’re shopping in the city or have any...

I was so angry reading this last negative post because the owner Made an exception for a return on my behalf- we are from Italy and two month After the purchase he accepted a swap even though I do not know him.

Il proprietario del negozio è stato gentilissimo perché ha fatto un’eccezione e mi ha cambiato una maglietta acquistata 2 mesi prima dalla ragazza di mio fratello.

I have to add a new review, because 2 days after my last purchase in tuesday 22 May 2024, I found that a cardigan I bought was not in my bag. I was afraid someone had stolen it, but I came back to Blue & Cream to ask if I had left my purchase there. I didn’t find the owner Jeff, but Edoardo and another boy who was in the store helped me and showed to me the camera recording, so we found out that the cardigan had remained there! They were so kind and gave me my cardigan! I was so happy! Super super professional and friendly staff in Blue &...