Village Apothecary — Local services in New York

I was in a situation where extenuating circumstances required me to fill a Rx when another pharmacy was closed. My Doctor had called to discuss the situation and confirm with Village Apothecary that they had the Rx i stock and could fill it - I received a note saying it was confirmed and thought all was fine.

I then got a call back from Arnelle, who was rude and condescending, plainly stating that "NO" they would not fill it. He made no attempt to help me resolve the issue, and while I was speaking with him to try and pinpoint the problem so I could explain to my Doctor, he actually HUNG UP on me mid-sentence!

I was so stunned at this treatment that I was in tears. I will NEVER give my business to this place, and hope this review saves you from being treated in a similar horrid manner. I can hardly believe a local place that purports to care about their neighborhood would treat a customer this was, especially given that my Doctor had already called and discussed the extenuating circumstances with them.

I plan to discuss this with Village Apothecary's management, and have also discussed this treatment with my provider. In my opinion they should never fill prescriptions with these dismissive, combative,...

Village Apothecary USED to be an incredible and helpful apothecary till it was bought by some hindu group?

Old days of real apothecaries you walk in and will hear the NOISE of pills, drugs been counted. Now you walk in and you don't hear that anymore? Instead you encounter so... called pharmacist behind computer screens like it was Horse racing betting parlor! Days of counting pills are long. I had to take matters into my own hands and take CONTROL on my prescription refills! It has become a new trend where of prescriptions been refilled whether you need them or not! It angers me cause the so... called pharmacists are ABUSING of Seniors prescription insurances. I personally told my primary care physician NOT to give me refills! If I need a refill I will call my primary care physician. I also told my insurances to call me for APPROVAL of a refill.

It got so....bad that if you have a prescription insurance THEY will refill it whether you needed it or not? In my case at one point I ended up with 4 bags of prescriptions $8000.00 each bag. Do the math? Thats $32000.00 been scam to my insurance. Imagine Senior citizens...

I have used Village Apothecary for years beginning when I lived in NYC and even now since living in other cities for a number of years. I would NEVER consider using ANY other pharmacy. Never. The folks that run VA are absolutely AMAZING. They are phenomenal people. They are like angels. And they treat their customers like family. They are not only incredibly kind but very knowledgeable as well as extremely dedicated to the service they provide their customers. They consistently go way above and beyond the call of duty. They go out of their way to find creative and effective solutions to prescription challenges. They are always a step ahead and I have never had to follow up because they are always proactive and on top of it. I quit worrying about my medications and prescriptions years ago because I know that the Village Apothecary team has my back . No other pharmacy even comes close to the Village Apothecary. I have recommended them to everyone I know and literally all Of those friends say the same thing that I do…”Wow…amazing!”. Yes, the Village Apothecary IS...