Castle Car Service, Inc — Local services in New York

I may give Castle a second chance if I have no other options. Several weeks ago I needed a car to get from Park Slope to Red Hook for a wedding. Since I had a lot going with me, I opted to stop at Castle and find out what their rates are rather than hop on public transportation. The dispatcher at Castle told me $8 to Red Hook. Done, I said!

Then I asked about cards, as I had no cash, but the bodega on the corner has an ATM, so I could swing in there really quickly. The dispatcher told me they do take cards in the cars, but there's a $10 minimum. "If I add a $2 tip to the $8 fee, is that fine for you?" "No problem..." I was told.

Well, the driver dropped me off, and when I handed him my card said, "Sorry, no cards." I then informed him that I was told at the office that I could charge $8 on the card, with a $2 tip, and I would be fine. "I don't take cards. You have to pay cash." Okay... I'm standing at an event space on the water in Red Hook, there are no ATMs anywhere near by. I reiterated that the dispatcher said they take cards, at which point he finally picked up his phone to call back to the dispatcher.

After a few minutes, I was told that the dispatcher wasn't answering, that I would just have to pay the $10 in cash. I told the guy (basically) if I had $10 in cash, I would've given it to you buy now. Finally he got someone on the phone, took my card and told the person on the other end my credit card information (not comfortable with that at all) and handed me back my card. I had to ask what the charge was and he told me $15 -- his explanation is there's a $5 card fee. I was over a barrel at that point, so I said fine and went about my day.

Three days later the charge posted at $17, not $15. That's nearly double what the ride should have been. Will I give Castle another chance? I can't say never, but it will take an impressive set of circumstances before I try them again.

As information, on the way back I used Uber and my total came to $13. Sure, it's only $4 less than Castle, but the driver was extremely nice and the service was amazingly...

Horrible horrible service. I am usually very pleased with this company but I called today for a cab like I usually do and they sent us a minivan which is not a problem, we decided to take advantage of it and put my son's baby stuff (I am pregnant) in the back. The cab driver was very rude and told us we have to pay more for using his space in the back of his car (cab ride was already $25). The same amount of stuff we would of put in a regular car. He said we either pay more or wait for another car to come. So not only did we not request this car but we were treated unfairly because of us having stuff with us. He called his manager and complained and they said if we dont pay more we can get out. When I called the homebase to speak to a manager they hung up on me. Very unprofessional. Treated me very unfairly. I will not use their car service anymore. Will recommend using the cab service up the block from castle called Contential from now on. The amount of money I spent on this cab base and they cant show no consideration or concern or even customer service. Be careful if they send you a van they are trying to...

A friend walked in to Castle to take a car to 1st Ave and 38th St, Manhattan on 12/4/14. On the FDR, the driver was hit from behind, she was tossed around the car and in shock. She exited the car, the driver assisted me in hailing a taxi on the busy FDR, (in a rush for me to leave). After settling down, my friend realized she didn't have any information from the driver of either car. She and I called Castle Car Service office, they are refusing to give me any information, they told me call the police and hung up!

Extremely poor service, no concern for the...