Bagel Pub — Restaurant in New York

Placed order ahead-Get there, wait online to get my order & its not done. Ok so i sit to wait only to have some plaid shirt snot nosed brat behind the counter start questioning her coworkers if i am just hanging out in their 900 degree store front. It would be cooler outside. Upon my answering right behind her that i was there for a pickup, she looks at me & doesn't even have the grace to say anything. I drop 100-200 every visit but had stopped coming cause the service was so slow. Decided to try it again today after 6 months to see if they were better- still don't understand how they have so many people and yet are still so slow. Lady behind the counter is telling me that because I ordered ahead of time @ 8:05 that people that walk in are served ahead of online orders. Cool but I walked in at 8:10 and asked for the order therefore there should also have that same respect for my order. Some guy intercedes to make his point that it takes time. When i say yes but if i walked in at 8:10 then i would expect my order to be done by 8:30. His excuse “it’s a large order”. Its 4 egg sandwichs and 4 omelets at best. Upon leaving he says to order earlier next time. Its not an issue simply wont be a next time. At least the guy was not as rude as plaid shirt brat who also splashed me with coffee &had the nerve to ask if she did it.UPDATE: got all the way to the city&found out that they only included 1 of each of the egg sandwiches ordered &forgot 3 bagels out of the 9 (though to be fair I didn't realize it was 3 till I got off the phone w/ the manager @ the time I though it was only 1). Called and the "manager" says he will give me a sandwich the next time I am in. When I tell him I am not coming in ever again I am suddenly lying about the sandwiches that were in the bag. Why don't you look THAT up on your video? That is called theft.+ they gave me the wrong bagels of what I did order. So that means when I got in at 8:10 and left at 8:33 (yes I timed it ) It was for 2 egg sandwiches 1 wrap and 3 omelettes. Nevermind order was placed before and Nevermind that previous times its taken 20 min when I have JUST ORDERED ONLY bagels and cream cheese. Not anything done to the bagels mind you- just thrown in a bag and maybe 4 diff cream cheese in a container. I see you completely also ignored the plaid shirt insulter that also then thinks its ok to "pretend" to splash coffee on me. IF this is what you consider good service you really need to re-look @ your priorities. Your set up is crazy. I've worked line in restaurants in the Hamptons that put out over 500 dinners

It’s a shame that although their bread is the freshest in town that’s the only thing good I could say about Bagel Pub. When you call to place an order the girl who answers is dumb as rocks! You can repeat the order to her a million times and she still gets it WRONG! The times that she do get the order right the cook apparently doesn’t know how to read because you ask for something and it’s either not in the sandwich or not done the way you specifically asked for. One perfect example you ask for grilled chicken please make sure the chicken is not BURNT and when the sandwich arrives there’s char all on the sandwich. Another one when you order a tuna with cheese you ask toast the bread with the cheese FIRST then put the tuna (and you asked the dumb girl to repeat and she does) but when it arrives it’s not toasted the way you asked it’s toasted with the tuna and that makes the tune taste DISGUSTING!!! Secondly their customer service just straight sucksssss!!!!! Deliveries ALWAYS take longer than a hour when I’m literally down the block from them. Every time you call to get the status of the delivery the girl catches an attitude or whoever she passes the phone to catches an attitude like who does that? Then they’ll tell you oh he’s on his way he has a lot of deliveries and when he gets here I always ask him how many deliveries did you have before me and he’ll always respond none I did yours first because you’re the closest indicating the person over the phone lies! You might wonder why even throughout all of this I still ordered there and that’s because like I stated in the beginning their bread is always fresh but after today incident I’m...

Update: the people that work here are dumb. Like a two bagel order, with two different spreads… they somehow got that wrong. Your job is literally not hard at all, you read a ticket and you make what is on the ticket. I’m officially done with them, tried to give them a 5th chance but lol this is ridiculous. Also what is more annoying is that I go to pick up my food and I’m watch the girl go to get it and just stops mid stride to chat with her coworker showing her something on her phone just messing around…like your on the clock fam.

READ THIS.... I had to edit my previous review by because things only got worse. I’d give 0 stars but it’s not an option. Every week the service just gets progressively worse. This is not the employees’ fault it’s mainly the manager’s since he/she is in charge of the way they operate. I call in for a simple BEC order, they tell me 10 mins, now I give them the benefit of knowing they are busy so I go in 20mins later. I walk in, order isnt ready, they tell me it’s coming soon, I’m waiting there like an idiot for 10 mins, the lady is confused, asks me what my name is again, apparently there is no ticket, so they never made the food and now I had to wait again for the food I ordered 30 mins ago at this point. On top of the terrible services, they didn’t even offer to comp me in any way for the piss poor experience. Just some of the worse CS you could ask for. The bagels/food are pretty good, I’m not going to lie, but if you want better food and A+ customer service, go to Bagel World a few blocks away. This has happened about 5-6 times at this bagel pub (only one I’ve been to) so they officially lost me...