Castle Kitchen and Bath Cabinets — Local services in New York

The team at Castle Kitchen and Bath are truly the best. Vinny has been in the business for many years and really knows his stuff. I had a vision of what I wanted my kitchen to look like. Vinny gave me so many suggestions and explanations on how things would work and look for the better. It took some time, but Vinny and I worked on a layout to find the perfect kitchen. Not just for functionality, but aesthetically perfect for me. I was fortunate enough to have Adnan, Erdogan, and Jose as part of my team. These guys have know-how and are fast workers. Marina is the sweetest heart of the office. She helped me every time I made changes. She answered every phone call and e-mail I sent. I love and appreciate them so much. I can’t wait until the next project,...

Well, it took from july 2018 to December 2021 to "finish." My kitchen. They charged me for stuff that then denied me, like a see through door for my corner cabinet. Got the wrong color cabinets, made me carry the two counter tops, owner would hide and claim that he was on vaction often, at least 3 times, did not give me the original backsplash that i picked and that cost me approximately $500. I had to threaten that I would take them to court to finally get a reaction and get them to come to "finish" the kitchen, which they did a horrible job...(will post several pics, if I can). Could write much more, but I hope that you...

Disingenuous operation. Truly upset. Please don't be filled by their "free estimate". It's only free if you agree to get work by them. They will provide an estimate and then it freaking doubles. They told us 1200, it went up to 1600 over the phone and then they finalized it at 2000... Its like they don't even listen to what the customer wants; they make up their own designs that are extremely left field from what is requested. BEWARE if you have language barriers because they WILL take advantage. The customer service is laughable, cold and disrespectful. We are...