Century Max Insurance Agency Home, Auto, Commercial — Local services in New York

I prefer to give a negative if there is a negative option. The manager names Alex, when my house happened the emergency, I called the agent to help me report a claim so that I had time to solve the problem in my house. But Alex said that if I didn’t use the decoration company who has corporations with this agent company and I need to pay them 5%-10% commission fee. How big trap! In this 2 months, I called the insurance by myself and every time I met something problem need to ask the Chinese agent. The manager just let me call to insurance company by myself and never help me for the claim. But when I bought the insurance from this agent company, they promised me that they would help client to report the claim and sent some useful documents to insurance company....

We have been Century Max Insurance clients for more than 7 yeas. They are a reliable and professional company. Especially we need to say that Ms Ally Fang is a very professional, hardworking, thoughtful person to work with. She is always willing to take an extra mile to make sure Century Max meets it's clients situation/requirement and most of the time she delivers beyond our expectation. We much appreciate her service and knowledge. Ally also is very patience and careful as she always wants to make sure we understand the policy and picks the best insurance companies to meet our requirements. We look forward to working with her for many good...

I had a very disappointing experience with them. I requested to cancel my policy, but they may have completely ignored my request, as I still received billing statements from the insurance company. When I contacted them for an explanation, their response was slow and unhelpful.

Additionally, I requested a quote for a new policy, but after three days with no response, I had no choice but to switch to a different insurance agent. Their lack of professionalism and poor customer service made the entire process...