Cloak & Dagger — Local services in New York

Reply: Hi there - I appreciate your response. Because I can't reply to your message directly I hope this suffices. The "regift it" response felt insincere but I do understand the protocol with sales items. It felt unclear based on my returns process if the item was deemed on sale (or not). Looking forward to hearing your solution for today's experience. Sheila has my e-mail since she handled the jeans issue.

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I have been shopping at Cloak and Dagger for about a year now and recently had back-to-back terrible experiences. Most recently, I bought a jacket which I went to return for store credit or a gift card. The first clerk said she could do that after looking at the item (with the tags still attached) and the receipt but made me wait while two other people who came up to check out after me, were ushered in front of me. That clerk proceeded to delete the store's record of my purchase after so that the second clerk, who finally got around to helping me, was left in the lurch. This clerk then said that because the jacket was a marked down item (but not a sale item which is final sale) they couldn't give me store credit or even allow me to exchange the item on the spot, which I was willing to do. Her only consolation was a snarky recommendation that I could "regift it". This experience followed after Cloak and Dagger sold me damaged jeans and then made me wait over a month to get a new pair, sent directly from the designer, versus giving me a pair they had in stock while they waited for the designer to send the store a new pair. If this is how they treat their loyal customers, I can't imagine how they treat folks who are brand new to the shop. I will not be returning to Cloak and Dagger. Their clothes are over-priced and their...

First of all I want to say that I have never written a bad review before in my life. I generally have no desire to say anything potentially damaging about local small business owners. That being said, I am so disappointed in my recent experience with this store that I cannot help myself.

I have spent tens of thousands of dollars at Cloak and Dagger and have also gone to their store in Woodstock, so obviously I love the selection of clothes. Actually I love the store so much that I bought a dress for a girlfriend hoping to turn her onto the store. Unfortunately, the dress did not fit her correctly and so we went to the store together for an exchange. While there I was informed that they will only offer an exchange after ten days. The dress was in perfect condition, never worn, had all the tags and I offered the receipt. I wrote the owner and was told that "unfortunately there is nothing that can be done", as if there is a law preventing her from offering me an exchange. This is dishonest. She is choosing not to value an loyal and consistent costumer, and this just leaves me feeling unappreciated as a costumer and incredibly disappointed. Obviously I will miss shopping there, but my own integrity demands that I spend my money in local businesses that want to have a good...

Edit: This place has really amazing cute clothes, when you ask them where the animals came from they can’t give you a direct response. Killing animals for fashion is not cool neither is supporting brands that slaughter animals for their fur. Really disappointed that the owner still hasn’t switched over to more animal friendly brands. Please please turn a leaf if your morals are not important I can’t support you. Folks who wear fur—whether new or second-hand—are helping the inhumane fur trade by serving as a walking advertisement for cruelty. Wearing “vintage” fur still promotes fur, plain and simple. If people know that fur is considered fashionable and they can resell it later, they’ll be more likely to buy it new, perpetuating the cycle of suffering for animals. It’s still gross. All “vintage” means is that there’s more time betwee. n when the animals were killed and when YOU decided to buy into their suffering. Whether the animals were killed yesterday or 50 years ago, all fur sends the same unacceptable message: that it’s OK to torture animals and tear the skin off their backs in the name of sick and...