Columbus Shoe Repair — Local services in New York

Update after I wrote a poor review I attempted to return and give them another shot. I want to support small local business. I’m a native. I want to support other people of color but I forgot some people come here believing black people don’t deserve the same treatment as other customers. They were nasty and as per usual had a problem with a simple request. Now it’s no longer possible to clean suede boots!!! I said ok let’s just change the heel grip- he wanted 15$ upfront. I said ok but clarified I only needed one done- he informed me “it didn’t work that way” and he needed to do both and again for me to pay upfront. I said ok then he STILL refused saying I won’t be happy like before and write a bad review. He didn’t wanna serve me no matter what I asked for. Bottom line they don’t like black people. They’ve never greeted me with a smile, they always demand money upfront, when I speak Spanish they reply in English and then he threatened to put my “picture up”. It’s sad when people with small businesses treat local customers with disrespect in this economy but I will happy take my business to where it’s appreciated.

As for your fake response Previously i was told one price, half and was quoted a different price when I returned. On take two-you did not try to work with me. You acted like you were gonna help me an when i clarifired I only needed one heel done you said I HAD to do both. When i said "ok" you refused the job brought up my previous negative review in a passive aggressive way without coming out and saying it. Then you said you'd put a picture of me up??? Like id ever walk in there again lol. You knew who I was when I walked in an got a kick out of playing with me instead of being a responsible business owner and trying to fix the situation like this bs response tries to do. You've addressed nothing here I mentioned in my review and you have plenty of reviews that agree with me about your customer service. So God bless you sir. Businesses with good service struggle in todays economy. It didn't take much to find a cobbler who appreciates my business and does...

A wonderful, gem of a shoe repair place! I couldn't be happier with how well they repaired my shoe-boots. They look like new! They replaced the worn down heels with a good rubber, slip-proof heel, and glued the tips near the toe that was coming up. I brought them in on a Wednesday and they were ready on Friday! It was a quick 2 day turn-around to get them back--and they were nice and clean!! The prices are very fare--and they are very kind, friendly people. You couldn't ask for better service! Will be...

Took three shoes to be fixed. One had a back sole coming apart (would need to be glued) and the other needed to be stitched and part of the front bottom fixed (glued) as well. Nothing complicated really. Nice lady at the front took a look, quoted me a price and when it would be ready. Price seemed reasonable for all the work needed (didn't have the patience to "shop around" for something that basic). Picked up next day and work was very decent. No...