Ducati New York — Local services in New York

Following is the email I sent to Ducati headquarter (I also have to add that I was pressured to make the purchase because salesperson scared me with 25% tariff being imposed starting in few days. I believed him and I felt like I had to before this occurred. What a shame. They did me really dirty. How about the insurance premium lie ? He said hey Stella I have good news $150 for two of your bikes . And I believed him! After few weeks I got the bill for $300 from State Farm. Shame on you alllll) Email to Ducati headquarter : As a devoted Ducatista and Ducati enthusiast, my experience of buying my brand new Scrambler Nightshift from Ducati NYC became the experience that ruined my passion for Ducati. I decided to write a complaint because this particular dealership has used so called " bait and switch" tactic to lure me to buy the bike and left me feeling lied to and violated. On the day of getting finance approved, saleperson Justin confirmed over and over the brand new Nightshift would come with Termignoni exhaust that was shown to me from the showroom. Next day I went to sign the contract and pick up the bike, there was no Nightshift with Termi. It was just Nightshift with stock exhaust. Another incident was involving Marcos the manager who deliberately told me that I could change optional coverages such as theft insurance from Ducati later if I wanted, and now that I want to remove the coverage, he denied ever saying that to me and I feel absolutely lied to and almost feel like a victim of fraud. This experience has tainted my feelings for Ducati. This scrambler is my very first brand new Ducati and I am very happy to be the owner of this bike but why do I have to have this tainted shadow lingering over my experience? Ducati needs to do better. You have to stop dealers to treat customers dishonestly and use tactic such as this only to sell bikes. At the moment, dealership is refusing to communicate with me. They don't respond to my email nor take my calls. Absolutely abominable sales tactic. Ducati should do better and ban this place from practicing bait and switch. Another friend of mine also told me when I shared this story that this very dealership sold him a bike with 1200 miles on it when he was buying a brand new bike. And to make things better for him, dealership offered him couple helmets and a leather jacket. This is absolutely not acceptable. DUCATI MUST...

I can't rate Ducati Triumph NYC highly enough - there aren't enough stars to describe how great this place is. I'm what you might call a "complicated" customer (pain in the a**). I brought my Ducati in for servicing and some modifications. Anna was super helpful and patient as I kept adding parts and modifications to my request almost daily. Finally, after about my 23rd request for obscure custom parts, she showed massive integrity and took the time to really talk with me and give me a little reality check. She could have made the shop a lot more money by letting me go on with the repairs, new parts, and adjustments, but she didn't. She never suggested I was making bad decisions or over-tweaking the bike. Instead, she asked a bunch of really intelligent questions and really listened to me. After our talk, I decided not to pursue the crazy mods and she said she thought I'd made the right decision! She's just the best! So after giving them a couple days of peace and quiet, I decided to throw another wrench in the works by announcing that I wanted to trade in my old bike for a new one. I thought there might have been some eye-rolling or groans, but everyone was just amazing. I spoke with Marcos first and he was the definition of customer service. Whatever I needed, I got before I even asked. When I went into the shop, I met with Tony, who sold me my bike. Excellent guy and a total pro. Both Tony and Marcos made my buying experience so pleasant and easy that it felt like they were just giving me the bike. They take care of absolutely everything and take real pride in what they do - a real rarity these days! While I was in the shop I also finally got to meet Anna, who was even more awesome in person than over the phone! I really believe that this is a place that actually values the customer over everything else. It truly feels like being a part of a small family. If anyone is even remotely considering buying a Ducati or a Triumph, this is a mandatory stop when you're shopping. I guarantee you'll buy here. By the way, I ordered some aftermarket parts to be installed on my new bike - some of which arrived late. Once again, after being a "complicated" customer, I was treated like royalty. Just the best...

I've known of many "Ducati New York" iterations & owners over the years - from back in the day when they were near Jacob Javits on 11th through it's current location on Spring & Washington under former ownership to it's rebirth with the current owner, Steve.

There is nothing you want more than to be around good people when you're going through hard times, when you need someone to go that extra mile for something you need or simply just to treat you well.

And let me tell you I've been treated really badly by some dealerships who definitely knew better but didn't care. For example:

One place in NJ tried to steal an $8,000 deposit I had on a 1098R. (And almost got away with it!!) Unfortunately I didn't know back then that I was entitled to a refund of the entire amount and wanting a refund, but not to burn them either I ended up letting them keep $4,000. A honest dealership would've never done that. The dealership who conned me out of that money was Jack Trebour btw.

I've also been treated horribly by Rockwell Cycles. I've watched them drop and knock over customer's bikes either without telling the owner or giving them a hard time about fixing the damage once the owners found out. I've also been treated rudely many times when, for years I gave them almost every dime I had. Literally. I even helped Nick clean the shop after hours, assist customers when they were busy, answer phones for Marian, etc. They're only 15 minutes from where I live.

The really good dealerships are few and far between. I don't have to buy new gear and bikes in a dealership. It's cheaper to buy it privately or online. Duhhh... But I buy things at DTNYC because I want good dealerships to remain near me, not to close up shop or only exist across the country.

Most dealerships love their Ducatis but Steve (the owner), Bill, Marcos and the rest of the gang are different. They are such nice people that you WANT to give them your business for the simple reason that THEY ACTUALLY CARE ABOUT YOU!! Whether it's just saying 'hi', assisting you with a purchase or having fun at one of their Ducati parties, these guys are top notch.

And although I am unemployed at the time of this review, you can be sure my first payday they'll be getting...