Ease Medspa Wellness — Local services in New York

While I’ve had good results from my laser treatments, I’d have to say my visit today was extremely disappointing. Like many laser spas, they offer great deals on Groupon. I’ve been here before but this was before the pandemic. Unfortunately, unlike my better experiences, the Asian woman who controls the front desk provided less than warm customer service today. I literally called yesterday and spoke with her, specifying EXACTLY which areas I wanted to do, inquiring about sessions as well as their Groupon deals. She told me they could only honor 1 Groupon deal so I’d save more money by going with the most expensive deal and paying for a cheaper area with the in-house price. She told me to look through Groupon to see the packages they had for sessions with more on their website. As I look through Groupon, the 2 additional areas I was interested in was listed under “small” area. I arrive at my appointment, my tech, Olga, did all areas I wanted, gave me my info and I was done. As I went to pay for my services, I tell the front desk woman which area I wanted to honor for the Groupon deal. All was fine with that. Then she tells me the additional 2 areas I wanted was not considered small but medium. I showed her Groupon and how they were in fact listed under small. She said “that’s only on groupon. In house they’re considered medium areas”. She proceeds to show me their pricing chart where it’s highlighted as the first 3 areas under small are for “groupon only”. Misleading much? However you want to price your services are fine, but you should have told me that while we were on the phone the day before or at least when I arrived for my appointment. To tell me that AFTER I received the service is just so wrong. I made a decision to get a service based on information you guys placed. To basically tell me “it’s going to cost more” is immoral and just poor businesses practices. At the very least, even if you provide me with this information, simply honor it because you guys made the mistake and should take responsibility. At this point we’re arguing and she continues to provide contradicting information regarding Groupon deals. If this experience wasn’t aggravating enough, Olga comes out the back and chimes in, asking if when I go to restaurants, do I try to pay a cheaper price than what’s on the menu. See what happens when you get involved in something you know nothing about? Not only was that rude but Olga was wrong! I had to explain to her that her colleague gave misinformation and is now trying to charge me higher. She had nothing to say. Ultimately, the price was honored. I gave a suggestion but all the front desk clerk did was give me an attitude and not respond. At one point, she even tried to tell me that no one has ever challenged their pricing and Groupon deals and they’ve never had this issue. She actually swore to God. Well she was wrong because I read a review with a client doing that very thing! Go here if you want. The results are good. Customer service and providing ACCURATE information is not something you’ll get. As humans, we all make mistakes. But the proper way to handle these matters is to admit your faults and correct them! Good luck...

I have had the pleasure of visiting Dr. Wang at Ease Medspa probably six time now, and I couldn't be happier with my experience. As an experienced practitioner of acupuncture and traditional Chinese medicine, Dr. Wang's expertise and gentle approach made me feel at ease throughout my treatment. He is skilled not only with needle work but with cupping, and qi massage.

Not only is Dr. Wang kind and positive, but the entire atmosphere at Ease is truly an oasis in the bustling heart of Midtown. His business partner, who is always at the front desk, adds to the calm and welcoming environment with her warm demeanor.

One of the things I truly appreciated was the efficiency of my visit; I was promptly taken back for my treatment without any unnecessary waiting. To top it all off, a glass of lemon water awaits me after each session.

Having had acupuncture treatments in China, Texas, and now New York, I can confidently say that Dr. Wang is the real deal. I highly recommend Dr. Wang and Ease Medspa to anyone seeking a top-notch acupuncture experience in a serene and professional...

The person who did my back told me I should get a chemical peel. I mentioned that I had gotten strange allergic reactions and rashs lately, and didn’t know if this would cause my to break out in hives. So she offered to do micro derm abrasion on my back instead. I tend to have very back back acne, which is why I got the back facial to begin with, so I said yes.

The machine used to cause the abrasions were painful, and in response my body was tensing up. She made a comment about how my skin was too sensitive for a peel and now too sensitive for this. She commented about just how bad my back was, which I am very aware of and made me uncomfortable. Eventually the procedure was over, even though it really hurt. I was able to have some extractions and finish the facial while paying the extra charge for the micro derm abrasion. I was told about how this would make my back look much younger and better. It wasn't even four days later when I broke out all over my back, even worse than before. Please don't go here. They will comment about your body and try...