Equinox Greenwich Avenue — Local services in New York

I liked working out here 4-years ago when I moved to NYC. This location is definitely a has-been premium brand in decline. Within the past 2 weeks all the lighting has been replaced with hard, white-hot fluorescent lights like you would find in a Wal-mart. It's horrible! Several times recently, way before closing, the surly floor managers turn off all the TVs in the cardio area to make members leave early, so the floor managers can go home. But, make no mistake, your $220/month dues go up every year. It's no longer worth the price. The value is gone.

7 months ago, when I complained about the new harsh, overly bright LED lighting, Gregory Kershaw – General Manager said, “We’re currently in the first phase of the installation, then the team will walk the club and review dimming capability to ensure the correct balance is struck for space lighting”. The first problem with that reply is that LED lighting cannot be dimmed, unless electrical switches are also replaced. After 7 months, I went back to see if the “lighting adjustment” actually happened. Gregory lied. The only change was that the new harsh lighting has also been installed everywhere … lobby, locker rooms … everywhere. The club already looked dated before the new lights, but at least it had a nice balanced designer look (from the 90s). With the new LED lights all interior design has now been wiped out. The lights are so bright, the club now looks trashy, worn out and a relic of the last century. Some new equipment has been added, but without any thought about placement or workout areas. New equipment just dumped into any random area. The second floor has all equipment now crammed into one corner so tightly you are practically touching anybody working out nearby. The entire experience is gross. On a Sunday afternoon the club was surprisingly packed. Why do people pay $225 per month for this experience? The only reason the lighting was changed is so management can squeeze more profit out of your outrageously expensive monthly dues. You can join Crunch for $95 per month, with space to work out and good lighting. Or, the brand new David Barton luxury gym in the Village for less than $200 per month. Read all the negative reviews about Equinox Greenwich. There is not one decent response from management. They no longer care about the Equinox brand or the customer. It’s sad really. The decline of the brand is real and obviously management is just trying to milk it for cash while...

“Terrible Experience – Adrea and Equinox Greenwich Ave Are a Complete Scam!”

I had a Hydrafacial done with Adrea at Equinox Greenwich Ave, and it was hands-down the WORST facial experience of my life. I informed her multiple times beforehand that I have sensitive skin and needed her to be cautious. Despite this, she applied way too much pressure with the suction wand, leaving me with severe redness, irritation, and even scarring. This is completely unacceptable for a service that is supposed to be gentle and marketed as safe for sensitive skin.

During the facial, I expressed my discomfort and brought up that my skin was becoming increasingly red and irritated. Instead of addressing the issue or adjusting her technique, Adrea dismissed my concerns and blamed my skin for being “too sensitive.” This kind of unprofessionalism is appalling, especially from someone representing Equinox, which prides itself on luxury services.

I have had countless Hydrafacials before at other places and NEVER experienced a reaction like this. It is clear that Adrea lacks the skill and care to perform this treatment properly.

Equinox, as a whole, is an outrageously overpriced scam. They charge obscene amounts for services and yet clearly don’t care about their customers. The level of disregard for my experience—both during the session and in its aftermath—is shocking. For what they charge, I expected far better treatment and professionalism. Instead, I was met with recklessness, dismissiveness, and damage to my skin.

I am demanding a full refund for this disaster of a facial. Equinox needs to reevaluate both its staff and its approach to customer service because this is unacceptable. I strongly urge anyone considering their spa services to stay far away. Equinox is all flash and no substance—you’re paying for their ego, not actual...

Overpriced, Unprofessional, and Poorly Designed

I recently joined this gym, hoping for a solid place to get my fitness routine back on track, but it’s been a huge letdown. Between the outrageous prices, poor design, and an environment that feels more like a photo shoot than a place to work out, I won’t be renewing my membership.

First off, the design of the gym is terrible. The layout feels cramped and inefficient, -and its a 4 story gym... go figure!

The locker rooms are another nightmare. Instead of being a place to get changed quickly and move on with your day, they’ve become a social media hotspot. People spend hours in the locker rooms, sitting around, taking pictures, and recording videos for Instagram. It’s not just a quick snap here and there—these people are practically living in the locker room, blocking the benches and making it impossible to change or even have some privacy. The staff seems completely oblivious to this issue, which only adds to the frustration.

They are too afraid to say anything because of the "extreme progressive movement" or blasted on social media and being cancelled.

And let’s not even get started on the pricing. This gym is far too expensive for what it offers. it feels like you're paying for a lot of fluff rather than real value. I could find a much better gym for half the price, where the equipment is more spaced out, the environment is focused on fitness, and I’m not paying for the privilege of having to fight for space or avoid selfie culture in the locker room.

Overall, this gym is a total waste of money. Poorly designed, overpriced, and with zero regard for creating a serious workout environment, it’s not worth the hype. If you’re serious about your fitness goals, I suggest you save your money and find somewhere else that actually cares about...