Small Door Veterinary - West Village — Local services in New York

Unfortunately, need to update this formerly 5 star review to a 1 star. Small Door is decent if you have a puppy that needs vaccines and absolutely nothing more. The second your puppy is sick - the vets here lack experience and are operating to make money (and truly lack compassion). In 2020 Small door was a reliable, albeit overpriced vet but at least kept promises of same or next day appts, 24/7 chat with nurses and helpful staff to justify the cost as a first time dog owner. After several negative experiences we recently moved to a new vet - one that is smaller and family run (also in NYC). It wasn’t until I went to this vet that I realized just how much Small Door was fleecing us while providing sub-par care. I don’t need spindrift and espresso when I come to the vet - I just want experienced staff that cares about making my pet feel better. I don’t like to leave negative reviews without concrete feedback so I’ll do that below.

Small Door incorrectly marked the renewal date as three years out for one of my dog’s (Bear) kennel cough vaccines (this was caught by my new vet). But it means that he went all of last year without receiving a booster for kennel cough. I know this was done in error because it was done correctly for my other dog (Comet).

When my other dog (Comet) was sick they did blood work and held the results for 48 hours AFTER they received it despite me telling them several times that it was an emergency and I had to take him into an emergency clinic (and would have to repeat this costly blood work all over again). How did I know it was withheld? Because when they finally sent it the date that it was received by Small Door from the lab was stamped…The doctor finally looked at the results and said everything looked fine. But then two days later called me to tell me that one of his levels was doubly elevated. Despite that she still would not help to troubleshoot what the issue was - still chalking it up to “stress.” At this point my dog had been sick for two weeks. There was zero empathy shown from the vet, not a single follow up call, nothing. After I begged to talk to the vet she finally called for 5 mins. At which point we switched to a new vet…Our new vet quickly identified that this was caused by an allergy, switched Comet over to hypoallergenic food and his symptoms started clearing up. She deduced this from the blood work and his symptoms.

Once going to this new vet I learned just how much Small Door overcharges customers. This vet saw that his anal glands were full - she expressed them. She saw that his ears needed to be swabbed to check for an ear infection - she did that. For none of these things were there additional LINE ITEM charges. We paid JUST the Vet visit fee of $100. Imagine going to a doctor and they charge you extra to take your temperature, to check your ears, throat - well that is what Small Door does (all the while charging a membership fee as well).

Small Door also employs shady business practices like introducing a nurse fee with ZERO advance notice. They claimed to have sent an email - I did not receive it and I checked with two other small door members who did not receive this as well.

My advice: find a local vet that is not a VC backed business. You’ll find more experienced vets who care. For context: our new vet called recently at 8 PM one night and chatted for 20 mins to make sure Comet’s symptoms were clearing up and made suggested changes to his diet. And called the next day to check in and see how...

First, let me start off by saying that I'm Small Door Veterinary's newest fan-girl. I've taken my dog to West Village Veterinary hospital ever since I got him a few years ago, which has been fine, no major issues, but I did feel pretty nickled and dimed by them on a regular basis. That being said, today I found a big, engorged tick on my dog's face, and I was nervous about taking it out myself without hurting my pup, so I called West Village Vet to see if they could help. They said they would have to charge me $155 for an emergency visit because they didn't have any open appointments today. Not surprising from them, but I mean, come on guys, it takes 2 minutes if you know what you're doing (which I don't).

On a whim, I called Small Door Veterinary - it's a fairly new clinic right down the street, and I have two different neighbors who RAVE about it. Holy cow, were so incredible! Rebecca answered the phone and was so nice and helpful. I'm actually moving out of state next weekend, so I told her off the bat that I wasn't looking for a membership and wanted to see if I could just pay for a single appointment. They really don't offer a la carte appointments, but she was so sympathetic, and she spoke with her team and they agreed that they would just remove it for free if I wanted to swing by between patients. ARE YOU SERIOUS? I'm in love. The office is so beautiful, the customer service is top notch, and they took such wonderful care of my dog. They removed the tick very quickly, applied some ointment, and then gave my guy a treat on the way out. Easy peasy. I would give them 10 stars if I could. Thank you for your help, Small Door Veterinary! Archie and I will be your first patient when you open a Boston/Cambridge clinic! Pet owners of NYC, don't hesitate to move...

We absolutely ADORE Small Door…idk if I have the words to express how much we love them and how are grateful we are to everyone there. We’ve been to both the West Village and the Williamsburg locations and we’ve gotten the best and most attentive care we could ever ask for. We’ve been members for several years now and they get back you immediately, every time, as promised…and, they fit our sweet dog in for appts quickly, also as promised. They take amazing care of him, are very thorough, and every last person is so beyond kind and helpful and patient! Recently, our little guy had to have a few masses surgically removed and biopsied, and let me tell you…we went though it! But guess what? The doctors, nurses, and staff went through it w us!!! They had a whole team working on our little guy’s surgery and treatment and they went so far above and beyond to help us not just w the appointments and the surgery, but they helped us get him to and from the surgery and even had his meds delivered to us. They absolutely went above and beyond and we are above and beyond grateful to everyone there!!!! We can’t recommend Small Door enough. The care and love they provide are top notch and so helpful when things get stressful…and they are patient and understanding and helpful…and best of all? Our baby’s surgery went so smoothly and was a complete success…and, bonus - all the biopsies came back normal!!! Yaaay!!!!! We love Small Door and every single last person that works there and can’t recommend them highly enough!!! Thank you, everyone at Small Door!!! Love from Emily, Nate,...