Equinox Tribeca — Local services in New York

I'm deeply saddened and disappointed by how my recent issue was handled by management. My encounter with Kelli, the Assistant General Manager, was far from satisfactory.

After a distressing experience with a trainer on Sunday, August 4th, I have decided to cancel my membership. The trainer approached me with intrusive and inappropriate questions, which Kelli later described in an email as "weird." Apparently, this is how trainers are trained to seek out clients, which is troubling given that the trainer didn’t even introduce herself.

Initially, the trainer made me uncomfortable by commenting, "nobody should be touching these machines with their bare skin," and then questioned whether I had cleaned the equipment. As a member, I find it unacceptable that a staff member would make such remarks. Regardless of whether I cleaned the machine or not, it is Equinox’s responsibility to ensure that equipment is consistently sanitized.

Things took a further turn for the worse when the trainer approached me again about 30 minutes later. She said, "I was looking for you to bug your life," and proceeded to ask if I was interested in working with her. After I politely declined, she proceeded to ask, "well, what do you do if you don’t mind sharing," while scrutinizing me. I shared these details with Kelli, who repeatedly questioned how I could prove that the trainer was not looking at others in the same way. As a woman who has lost 130 pounds, I know firsthand what I experienced and find Kelli's dismissal of my concerns unacceptable.

To make matters worse, Kelli threatened to hang up on me during our conversation because I was emotional. This behavior, combined with the numerous negative reviews about her, clearly shows that Kelli is not a good manager and does not care about her members.

Equinox used to be my safe space, but after this experience, it no longer feels that way. I am...

What a nasty place! I was there- evening of Jan 2, 2017- checking in at the reception- and this guy- walking really fast and talking to the staff sitting in their cubicles behind him- bumps into me so hard he sends me reeling. Worse- he is smaller than me- so his head hits my nose so hard I see stars!

Everyone noticed- no one said anything. There was suddenly total silence. Talk of the three monkeys- no one came to help. I go to the locker rooms completely shaken- more by the attitude of the staff than anything else. I spoke to one of the trainers and he suggested that I tell the front desk manager about it. He came down with me and called the manager-Jose Taveras- and it turns out that this face butting person is actually a staff member at Equinox. So Jose fills out an incident report and gives it to me. Since then, I have reached out to various folks at the reception- even spoken with the general manager-Brittany Constantine who disclaimed any knowledge of this incident- and the general attitude is hostile. Talk of loyalty or just plain lack of professionalism- I do not understand their behavior at all.

What I love is the fact that I am actually a very old member of Equinox- been with...

Really poor experience at Equinox Tribeca. After over a year of being a member in Boston with a great experience, I moved to the city and had to transfer clubs.

I joined equinox Tribeca and had a horrible experience.

The worst part being management. The club manager, Kelly, was the most rude and disrespectful person I have ever come in contact with. After an unresolved issue with billing, I had reached out to the club multiple times, and they continued to say that the club manager would be in touch, either via email or phone.

I waited over 6 weeks for a call, and never received one. After calling numerous times, I finally received a call back from “Kelly.” She screamed at me on the phone, refused to help me or escalate the problem, and then hung up on me. After reading other reviews, it seems other members have had similar issues with this same club manager. Really...