Above Pigment Nails & Spa — Local services in New York

I had the worst experience on this nail salon. I was excited to get my nails done as I was traveling to celebrate my engagement to Greece. I did my nails with my sister one day before to have some girl's time.

This place has the worst customer service and communication. My sister had a personal conversation in our native language (Spanish) with me and the technician that was doing her regular mani/pedi had an attitude trying to intervene in the conversation stating that "she only does expensive nail services not regular ones" to the point to make my sister not enjoy the service at all as she was extremely aggressive and with bad attitude.

In my case I had another technician that was frustrated as she didn't want to do a pedicure to start. When the time came to do my gel French manicure it was horrible as she had to repeat multiple times as she didn't like to do it in short nails. I asked to the technician if she is not comfortable to please have another person, she continued to ignore my request. As I was limited on time I hoped to get a better outcome, but it was worst.

Once I went to pay for the services I explained to the manager that I was not happy with the way all the services went and if it was possible to get another technician to do the French manicure as the line was too thick. The manager said that I should have told with time as all are "experienced" technicians. I explained multiple times that the person I was dealing with didn't understand my request even when I asked to have another person.

I went on my trip and as soon as I arrived at my destination 4 out 10 nails chipped. With that said my sister ended up just with multiple cuts in her cuticles and a fiasco of a "relaxing girls time"

If you are looking for professional services AVOID this place and go to any of the other less pricey places around the neighborhood. I thought the higher cost will get me a better experience but quite the opposite it just was a total scam...

The end killed the whole experience

I went for a pedicure, everything was going great until I was asked to move to the drying area, I was very relaxed finishing my podcast. I had just sat down and I was being asked about the payment, I hand in my credit card and since they had a security code they were asking for my pin !!! I said I would stand up once the drying process would finish, (there wasn’t anyone else that wanted/needed to pay) they didn’t wanted to wait so I had to stand up.

Then both my technician and the least at the cashier where asking me for the tip (so much for my last relaxing moment). I “had” to pay in cash I said I didn’t had any with me. It took them seconds to say there was an atm right there to withdraw and tip them, I was speechless. Having two woman in front of you insisting !! My husband was just outside waiting for me and I said I’ll go out and I couldn’t even finish saying and they were saying no, they could make another charge to my card. I was not understanding why I couldn’t I even sign for the tip right on my receipt. Then they said they would try but because of the secure pin they thought it would not work.

The worst part was when the technician told me to put 20%!!! At that moment I didn’t even wanted to leave anything!!! It’s the holidays and I know the pandemic has hit hard so I couldn’t leave without any tip, I left 18% and they were not happy. After all that and killing my relaxing moment, my service should have been for free!!

All in all, I am VERY disappointed. I thought I had found my new fav salon but I won’t go back. Why not charge at the very end? If they don’t trust their customers then charge before…which it wouldn’t work because they pushed a few times to do another service or upgrade...

Awful experience here. We came in with an appointment on a Saturday afternoon and waited 20 minutes to be seated. I already had dip polish on my nails, so that had to be soaked off, a process which usually doesn't take that long. One of the guys told us it would be a few minutes until they could find someone to do our nails (dip and nail art).

40 minutes passed as my nails soaked and nobody came over to take the nail polish off. My fingers were getting really irritated by the acetone, so I took the tinfoil off myself.

My sister had someone start her nails and I was still waiting for someone to do my nails and nail art. An hour after we had gotten there, they finally found someone to do my nail art and when I showed her the picture, she told me she absolutely does NOT do that nail art, so I had to wait until someone else could do it.

The nail art I requested was basically a French manicure, literally something ANYONE can do. We came here specifically because their nail art is supposed to be fantastic and I was going to get something more intricate but had already been there for an hour and so I went with something I figured was pretty basic...

The manicure was OK, nothing to write home about and pretty standard. My cuticles got cut in several places and my thumb is now covered in blisters. Two hours later, we were finished.

I paid nearly $85 for this manicure which is a crazy up charge for a design so simple. No discount for the wait, the staffer who refused to do my nails, nothing. The manager apologized and he was very nice but this was really...