FedEx Office Print & Ship Center — Local services in New York

Had an awful experience. My job required them to print a double-sided menu and have them cut the piece. I provided the paper.

They told me that they had a “flash sale” and I was going to get better pricing. To do the job they charged me $15 premium to “design” my print and for the “rush order.”

They did the cut wrong and I had to call them once I saw this. They said they would redo this and have it ready in 2 hours. Two days later when I went to go pick it up, it hadn’t been started. I had to wait an additional 30 minutes for them to complete the job.

So the $30 charge that they gave this order was unnecessary. I also spent $60 on Ubers getting to and from the location on two occasions.

They said they couldn’t refund me any fees on the job.

This was a basic order and they couldn’t get it right. I will never come back here and warn you about getting your work done at this location.

They could’ve done a better job at executing this of course. But what’s worse is that they failed at reconciling a mistake they made, creating more cost for...

Wow paid for overnight delivery and when the recipient never received the box I had to call and find out they had it at the Fed Ex location for pick up without telling me the shipper or the recipient. The reason given was that it’s a business that was closed. Mistake as it’s a residential address so that’s not true and the building is very much there within less than a mile of the store. When attempting to get a redelivery they stated it’s snowing so I had to understand they may not be able to do it and when I asked why no one was contacted about the failed delivery they had nothing to say but became accusatory to me the paying customer. On top of that the 1-800 Fed Ex customer service is just as lost and unhelpful telling me I wouldn’t be able to get a refund or and adjustment from the overnight delivery charge. Waste of money and flat out robbed me for doing absolutely nothing. Will probably end up closing one day and customer service like this will make them the PAN AM of...

This review is solely for Cooper. Whatever her position is she should be promoted. Everyone else stands around and they stare at you while you’re waiting to ask a question it’s the craziest thing. Eric and some other girl literally stared at me while I waited patiently and didn’t say a word…then he looked OVER me and helped a guy behind me who just walked in??? What is that…? Cooper is on it- she figures it out- she’s a solution based employee and would be an asset to any company. I had some what of a printing emergency for work with a really tight deadline- one of the machines was broken and Cooper took it upon herself to salvage the problem and I’m super grateful. Honestly would give her 100 stars if I could. Thank you Cooper for helping me super...