Filthy Rich Barber Shop — Local services in New York

I was here yesterday to receive a cut and trim my beard just a bit. I had booked with Rich the owner because I assumed I would have a better experience. Unfortunately, I did not receive the haircut I've wanted AT ALL. The picture I showed to Rich was looked at for no more than 5 seconds and then he buzzed off the whole side of my head, which is NOT in the picture. At this point, I was not able to really say anything as it's already done. What can I really say/do at this point. He asked me if I liked it after, which I replied to truthfully. "This is not what I wanted, this is not in the picture. But it's okay becuz hair grows back, but this is not the picture I showed AT ALL." He saw the picture again and acknowledged his mistake. I then proceeded to get my beard trimmed. Before trimming I show a picture of a beard and ask the barber " can I get the bottom of my beard as straight and neat as this dude in the picture?" He said yes and I specifically said I WANT TO KEEP MY BEARD LENGTH. My beard no longer has length. I wasn't told anything while getting my beard done like "hey i gotta make you're beard much shorter than it is" or " is it okay to loose 2-3 inches off your beard" which would be greatly appreciated. At this point, I didn't say anything at all. It's done, I wanna pay, and get outta the store. I was told the "filthy rich cut" was 80, but I would pay 60 due to the mistake. I payed, only to realize later that the haircut I booked was the "superhero modern&beard" that was 60 to begin with. This made me feel like I got alittle ripped off. Cherry on top: I go home, and my wife hates it. She doesn't say much, but I know my wife, and her lack of words say more.

Words of advice: if a customer shows you a picture of what he wants, take more time to see the pic, ask the customer questions, ask me where I want the fade to start. Shave a bit off the bottom of the sides, ask if I wanna go higher.

I didn't anticipate being this salty about my haircut to be honest. I didn't like it to begin with, and now my wife doesn't like it , and in turn I feel like I'll lack a bit of confidence for a month or two. This haircut REALLY doesn't go with a suit or tie either, which I have to wear EVERYDAY to work. So that doesn't help :(

Edit: I've added a picture of how it was before so that you can see that the hairstyle I requested is possible for my thin hair type. I originally wasn't this upset over it until my wife didnt really like it, and i had to put on a suit. I also was under the assumption that the price online for the "superhero modern and beard" was the total with Rich, my apologies for my assumptions. What was confusing is that I was told that I'm receiving a discount off of the "filthy rich" cut when I booked something different. I've had the cut I've originally requested before. I didn't didn't have a fade, which I wanted this...

After living in the States for 10 years, this was honestly the first time I’ve experienced such disappointing customer service. I’m genuinely surprised by all the positive reviews here.

I’ve always passed by this place and thought it must be good. Figured it wouldn’t hurt to try once. Unfortunately, I was wrong.

I had an appointment at 12:00 PM and, as always, arrived early around 11:45. The vibe was off. For a place with that price point, you’d expect at least a friendly front desk or some sort of basic communication.

The person I had an appointment with seemed completely indifferent. By 12:18, I finally asked how much longer the wait would be because no one said a single word to me. I just sat there awkwardly, feeling ignored and honestly humiliated.

Trying a new place is already a big deal for me, but this experience made it unnecessarily worse. Definitely not the warm or professional atmosphere I expected.

UPDATE Thank you for taking the time to reply. I completely understand that schedules can run behind. I work in customer service myself, so I truly get it. My concern wasn’t the wait, but the lack of communication during that time. There wasn’t any check-in or acknowledgment, which made things a bit uncomfortable. Even a simple “sorry for the delay” would’ve gone a long way. I respect people’s time and always tip over 20% because I genuinely appreciate those in this field. Just wanted to share my honest experience. Respect and communication matter just as much as the haircut itself. I’ll kindly pass on the “make it up” offer,...

$25 for a men's haircut does sound a bit pricey, but that's what happens when you end up giving your barbers a $2 tip lol. On a serious note, you do get what you get what you pay for. I've been going here for 3 years now and have been getting haircuts from my boy Jason aka Jigga ever since. What I love most about the shop is that even when he's not there, I feel comfortable enough to go to any of the other barbers in there to get a cut because all are crafty at what they do. From Nate, Jive, Kat, and 360, they've all cut my hair when Jason wasn't around, and never had a complaint. They were always on point! They're friendly, down to Earth, and do their best to accommodate their customers.

Before I came upon Filthy Rich, I've jumped around from just about every $12 haircut shop in Queens, even some recommended by friends, but never was satisfied. They were bad to mediocre. FR was just $15 when I first went there after finding out my boy from high school (Jigga) worked there. So I was a victim of the inflation, but like any smart businessman, Rich did what was best for business because they were in high demand and were constantly busy. People forget that for some, that being a barber is a livelihood. Does anyone honestly believe a $12 haircut plus a $2 tip would be suffice? In the NYC's economy, FR is striving. If you love it, you'll go back for more. Walk in filthy,...