Generali U.S. — Local services in New York

Please beware of this company! I usually purchase travel insurance from them but this is the first time I had to claim reimbursement. I booked a flight to the Middle East in February. Few weeks ago, there were announcements from the US Embassies in Dubai and Doha that as a US citizen, traveling to these countries is not advisable due to closed air space, shelter in place etc and to take necessary precautions in general regarding safety concerns. I didn't just cancel my flight because I felt like it. It wasn't advisable to fly then because of instability and security reasons in both countries because they are close to Iran that was fighting with Israel. I don't understand how Generali claim specialists totally missed the news about what was going on in the Middle East because it was a big deal and was all over the news. Anyway, I filed my claim two weeks ago and received a denial today stating that I canceled my flight so I won't be reimbused. Like seriously. Your policy states that trip cancellations due to unforseen circumstances like terrorist attacks etc is covered. I spent that money to purchase insurance for a reason and it's very cruel and heartless as a company to treat customers this way.

Dear Mr. Generali Owner, I read your comment but please explain to me what trip interruption covers? According to your policy, trip interruption also covers if there is a terrorist attack in your destination. There was not at the time but the Qatari as well as the US government issued warnings against anything as such because evrything was happening so fast. This was an unforseen circumstance and it's mind boggling why you are all acting as if you did not know about what was going on in the Middle East. Don't accept or take people's monies if you know you are not going to do what you are required to do. I wasn't just sitting around waiting to waste $325 on insurance for no reason. I should have read some of these reviews before i threw my money down the...

I would give 0 stars if possible. I purchased this insurance through Airbnb. It is 100% a scam. I am convinced the few good reviews are their employees. I went through a hassle or providing all of the documents and medical information they requested in order to refund me for a trip I had to cancel due to medical reasons. They have two different websites. The website I was instructed to upload the document said my policy number could not be found. After days of dealing with this headache, I finally was "processed a refund". This then quickly turned into a failed payment after connecting my paypal as instructed. After calling in, (you are lucky if you can get someone) I was told it was Bank of Americas fault, they had issues with processing payments. Contacted bank of america and this was a lie. I was then told it would take 10-15 business days to receive a paper check, when under the recipient portal is says a check should arrive in 4-7 business days. This company will con you out of personal information and will result in nothing. As other reviews state, you will be waiting for nothing in the long run. I will now be reaching out to the news, Better Business Bureau and a lawyer. As they have requested medical information, personal identification and bank account information. It is a shame Airbnb is tangled up with this company.

Also, they claim the calls are monitored and can be obtained. They also say they they document everything. When I asked about receiving documentation that I would be receiving a check in "10-15 days" I was quickly told they do not provide documentation it is just common knowledge within their company and they do not have access to the call recordings. Luckily I let them know I would be recording the call as well prior to the...

I was hospitalized overseas. Generali’s medical team made the call I needed an escort to get back to the country and paid for the tickets for me and the escorts- told me to pay for the accommodations of everything assuring me I would be reimbursed for all expenses. I waited over two weeks between them trying to find flights and that meaning me having find another person to come because it meant the person couldn’t come anymore to working with another person’s schedule.

I got home filed for reimbursement within days and they lost the claim in the system 3 times before I got a claim number then they denied it saying it was pre existing! I appealed and they only paid $700 of $3300 that was spent waiting as they instructed. I was blown off the last time with a give us 72 hours it has been a month- I have multiple emails in saying stay there it will be reimbursed. I sent all documentation. I am filing a complaint with the better business bureau. Do NOT use this company they do not have integrity- I really believed they did but they put me in a terrible situation at a vulnerable time. If I could give them 0 stars I would.

It is terrible to be sick when you travel but to be placed in a position where you cannot go home and get medical care by your own doctors because you are at the mercy of people making arrangements not able to work and told don’t worry it will be reimbursed and then to go home and they don’t follow through on that is horrific- my condition was separate but I came home to be tested for other serious medical conditions and my ability to work was limited this is terrible and disgusting behavior.

Do NOT use...