Verizon — Local services in New York

I should not even give a one star . Very unpassionat and unprofessional staff. I was  having a issue with my phone . My phone network drops everytime. And with message showing to replace the sim card and sim tray. I went to this place a month a go to replace the sim card after wating about 45 minutes they was able to help me to replace the sim card . The issue on my phone does not go away after I replace to a new sim card . However the same day while I was wating,   I noticed there was a man was wating on the line for help from Verizon staff. they have naver help him have him keep waiting.  He was mad and passed because no one has help him . I remember he was asking Verizon staff can somone avalable to help him. out because he was waiting doo long. Female staff came out she had tattoos on her . She was speaking to this man very aggressive way and telling him leave the store and they will not help . I was shocked the the way Verizon team staff speaking to there own customers.

Then after I replace the sim I left. Even tho I changed the sim card still iam having the same issue , phone network drops everytime. And message popping up to replace with new sim card .

I went to this location again on 10/29 Saturday around 5.30 PM . Since iam paying insurance I decided to replace my phone to another same device after I went to this version location there was 3 customers waiting on the line before me . I speak with the security he says wait on the line somone will help. I was wating about 40 minutes.  By the way the 3 ladies were wating they left because of they wait soo long. I was still waiting because I really want to replace my device.

Finally one of Female Verizon staff came out " the same lady that I remember a month a go yelling and talk to there customers very aggressive way and tell that person to get off the store the Female staff with the tattoo and she had ring on her nose "

She was asking me how can I help I explained what happens she was start talking and talking why you have to come to the store you could a done it online,  you don't have to come here , wasting there time . I was soo upset and disappointed with this woman because iam a Verizon customer and seeking help. instead of she helping this lady refuses to help me  And speaking to me very aggressively she was really saying bulshit. And she saying I have to make a appointment and cone another day . I says I can't come another day ,

I ask her why you can't help me today she says there closing soon . The time was 6.15 PM By then . They have 45 minutes still left because they are closing at 7 PM . And then another lady came she says she is the manager of this store I explained what happens she also refuses to help me both of them telling me they can't help I have to make appointment and come another day . I respond to them this whole conversation is on record.  They got even more angry with me as soon as I said iam recording all this conversation.

And telling me I can't record I says yes I can record anything I want even the police.  and then security came to me and tell me to leave.  and I tell security im not making anything mess I'm here to asking help as a Verizon customer, if you guys want to call police please call police.  They didn't call police because they knew what they have did to me . Both ladies telling me get the F---k out the store. Iam very disappointed with this Verizon employees,  very very unprofessional very disrespectful.

I have a few question  to the Verizon . How you guys having a Employees like this very disrespectful and unprofessional  ? Did you ever having a interview before you hired a employees  ? Why you paying to your employees like this who don't do there jobs ? I will not stop from here,  I will go ahead and call Verizon headquarters and tell them how I feel about this 2 employees the way they treat me as a Verizon customer. If iam the owner I will fire them right away.

IAM NOT RECOMMEND THIS VERIZON STORE AND...

This review is solely for Jose. Avoid dealing with him. Incredibly arrogant and rude. He’s only looking to sell you what he wants to sell.

I went in one afternoon and told him I was interested in purchasing a phone for the full amount. After discussing phone availability and pricing, I told him that I was interested in purchasing an iPhone 15 and I wouldn’t be interested in phone protection after about three times of him asking me. He came out with the phone and we start to review the phone plan. I asked him if everything I had on the plan was the best bang for my buck. Instead of mentioning the pros and cons of each plan to see if maybe I would be interested in something different, he arrogantly told me that he didn’t want to tell me about any other plan details since I was looking for the basics only. He then told me that I could save $10 per line if i switched to a different plan. Of course I was interested . This is when I knew he wasn’t trying to help me at all. He asked me again if I would be interested in adding phone protection since now I would be saving $20 on the bill and the protection would cost me $20. I declined again. I asked him if he had any phone cases in stock for the iPhone 15 to which he immediately said no without ever checking. When it was almost time to pay, I noticed the phone he took out from the back was an iPhone 16e. I told him that the iPhone 15 was what I was interested in. Instead of apologizing and getting the different phone he arrogantly insisted I told him that I wanted the iPhone 16e. At the point I was very annoyed and told him to cancel the whole transaction.

I was able to get help from Kimberly right away. Guess what. She informed me that the plan Jose was talking about initially was cheaper because I would lose ultra wide band. Surprise, Jose forgot/intentionally didn’t mention that to me to try and sell me phone protection. When Kimberly got the phone for me, I asked her if she had any phone cases in stock. Surprise again! She had about 5 different cases in stock when Jose told me none were in stock. Kimberly helped me with the rest of my transaction and made sure I was set.

I really hope Jose can learn to curb his ego especially when customer service...

This was a traumatizing experience. Please read before going to this Verizon store.

I’m writing this not just as a review, but as a warning to others. What I experienced at this location was beyond bad customer service—it was humiliating, disrespectful, and genuinely traumatizing.

I went to this corporate Verizon store because Verizon support told me I needed to reset my account PIN in person due to a billing error I was trying to resolve. Instead of receiving help, I was met with one of the rudest and most unprofessional people I’ve ever encountered: the store manager, Jesse.

He refused to even look up my account. No questions, no effort, no explanation. He flat-out said he wasn’t going to help me. When I told him that Verizon customer service sent me there specifically, he brushed it off and said it wasn’t his store’s problem. He claimed he wasn’t going to reset the PIN because he thought it would charge his store a fee—as if I was responsible for that.

I stayed in the store and called Verizon support again while he was standing there. The rep on the phone clearly said he was required to help. I calmly tried to relay that to Jesse, and that’s when things got worse. He raised his voice, told me to “get out of my store” (even though I never left), and when I told him I would be reporting his behavior, he shouted that “nothing will happen to me—I’m the store manager!” Then he threatened to call the police on me just for asking him to do his job.

I was alone in that store, surrounded by staff who said and did nothing to stop this. In fact, some of them were laughing. I left feeling humiliated, helpless, and honestly, shaken. No one should ever be treated like that—especially not when you’re just trying to fix a simple issue that Verizon itself directed you to resolve.

This experience deeply affected me. I’ve never felt so powerless and disrespected in a public space. Verizon needs to take this seriously. That kind of behavior—especially from someone in a position of power—is...