Hill House Home — Local services in New York

This company and customer service has completely gone downhill since even 5 years ago. I ordered their Ellie nap dress in pink bluebonnet and the straps were so loose. I even sent them photos of the dress (and the exchange they sent me after) and you can clearly see they are A LOT LOOSER compared to my 4+ other Ellie nap dresses. I brought this up to them and instead of just being understanding and granting a reasonable price adjustment (where I'm basically still paying essentially for the entire dress) vs holding my money hostage for me to return for the SECOND time and waiting weeks until i get my refund, they IGNORE all communication and there is no way of contacting them. Only when I follow up multiple times repeatedly then they say to just return the item. As a result of THEIR quality issues and continuous lack of concern, I now had to find another dress for my maternity shoot. They clearly don't value or support customers / pregnant moms in general. This company should be ashamed...

I've been shopping at this store for about a year. I absolutely love Hill House Home's designs since they scream cottagecore and garden party, which fit my fashion tastes. The times that I have gone, the staff were very attentive and always encourage me to try on the clothes before I make a decision. My most recent visit didn't allow me to try on the Matilda dress in the Butterfly Trellis design. I thought I had a pretty general idea of their sizing, but when I tried on the dress at home, it was too small. When I returned to the store, the staff happily exchanged it for a larger size and advised me to try on in-store before making the exchange. I love knowing that this store is available since I can see the dresses in person than viewing online. I will definitely return, and will look forward to upcoming...

The dresses are pretty, the company feels like a scam and does nothing to alter that feeling. I’ve waited 3 weeks for an order to ship, at week 2 I requested cancellation of the $250 dress due to it not shipping in time (site states 3-5 days max for shipment). I was ignored when requesting a cancellation- until the moment they shipped it and then I received an email stating they had shipped it so it couldn’t be canceled. I also returned another ill fitting (albeit beautiful print) dress and received an email on 5/27 that they received the return. It is now 6/3 and they have not refunded the money. So once my month old purchase arrives days late I can return that one also and wait another 4-6 weeks for a refund. I will never...