The Soul Spot — Restaurant in New York

I told my brother about the good reviews online about this restaurant. He don’t work far from there, so he asked my son and myself to meet him by his job and let’s grab dinner(his treat). Things immediately went downhill when the young lady behind the counter (with a head wrap) didn’t greet us as customers. It was pure attitude. I over looked it because I really wanted to try the food. When we first went in, she was on her personal phone and hung up with an attitude. My brother and son came in saying how it smells good in there and the food looks delicious. She caught a huge attitude when my brother changed his mind about getting fish because they had no more left. He then asked about the fried chicken and she got snarky. I placed my order and went back to the car because I’m parked in the bus stop. I’m a retired Police Officer by the way, my son is an English teacher and my brother a lead electrician. Well I’m observing my brother and son coming out with bags of food and she’s yelling at him, “fuck you and your mother “. They were going back and forth with words. This young lady even came from behind the counter to confront my brother. She was threatening to call people up there to beat him up. I then went back in with my and he asked for the manager, she said she was the manager. He asked for a refund and handed her all of the food back. She slammed his receipt down and said it’s voided and they don’t need his business. They lost $108 because of her stink attitude. The other young lady was respectful. This young lady need to be fired and need to be careful of how she don’t know who people are. I’m not saying it as a threat but you really don’t know who people are. You can even be entertaining angels unaware. I was disappointed and disgusted. I gave it a 1 star for the ill treatment. I never got a chance to taste the food. We will never go back...

I’ve been ordering from this restaurant for at least a year now. The meatloaf and jerk chicken are my favorite. However the customer service could improve. There were times I’ve paid $40-50 for my food only for it to be missing items when it arrive or the sides are wrong or they give me fried chicken instead of jerk. I use to order my food for delivery online so there was no way to have my order corrected. I thought I could avoid this by just picking up my food. Well today, after traveling over an hour just to pick up my food, I arrive yet again to receiving fried chicken instead of jerk. I ordered the 2 chicken combo and selected jerk. The cashier stated that the meal comes with the chicken you choose and the other chicken is automatically fried. She said I’m supposed to call and request only jerk chicken. This information is not listed on the food apps nor do the additional instructions give you the option to state your preference for the second chicken if I wanted to do that in the future. I’ve called this restaurant multiple times in the past when my order was wrong or missing the cornbread. Either the calls don’t go through or no one answers the phone. She proceeded to tell me that I must keep the fried chicken because it was already put in my bag and she can’t take it back. I stated I should receive my jerk chicken because it’s what I requested and paid for but she still refused. So I was basically told I don’t get what I order and pay for. I must take what they give me instead. I am highly disappointed because I always try to support black owned businesses. I will never order from nor recommend this...

This is my first time ordering from the soul spot. I read through many reviews before I decided to order, there were some mixed reviews but I figured I’ll give it a try. I ordered four meals and some drinks which totaled to over $70 with drinks. I requested all white meat which is an option on door dash. Upon receiving my order I did not have any white meat in any of my meals. I immediately called the restaurant to explain what happened. I was greeted with a person who claimed they couldn’t find my order at first and then abruptly said “we don’t have that option do you want a refund” With an attitude . There was no apology there was absolutely no customer service and to be honest this is the type of professionalism that is needed for any business to survive in a global pandemic. Businesses are suffering everywhere and for me to want to support a small black owned business during a pandemic and receive this type of treatment it is very disheartening. I am beyond disappointed with the customer service I don’t even want to eat my food. If I do decide to eat the food that came very cold I will put another review at a later date. I hope the owner is able to read this message and take note that customer service is key in these times right now you will not survive ! your business will be negativity impacted and completely destroyed if your customer service is not up to par, good food is one thing but customer service keeps...