IRO Paris — Local services in New York

Be aware of this brand they are a total scam place. See my experience from the store in Netherlands below. Paris also does not take returns and customer service does not respond. Phone line is disconnected.

If I could give 0 stars I would. Be aware they scam you at this store. I purchased a $500 denim jacket (full price). Next day came to return as I tried it on at the hotel and it did not fit. They won’t refund. Manager clueless (see photo). They said it’s their policy not to accept returns or do refunds. This is not H&M or Zara or even high end like YSL or Chanel. All of those stores do returns / exchanges. The manger pointed me to a very tiny print on receipt in Deutch! Seriously?! There is a little sign on the register but who reads that plus it’s misleading. BE AWARE of these SCAM ARTISTS! Absolutely redic. Manager also said I am not the first person to be surprised - unbelievable! There are other reviews that say the same thing.

Tried to contact customer support multiple times - phone disconnected no one responded to emails.

Boycott...

Bought a white jacket 3 days ago, it was on sale (50%), still cost $435, tried it at home with the dress I wanted to wear it with and it didn't match, and I never wear white jackets so wanted to exchange. Apparently it was final sale and can't be even exchanged, no one told me although two people helped me in the store and they knew I'm short in time and will try at home with the dress I'm about to wear. There's a very faint stamp that says "final sale, no refund". I didn't see it in the store and no one pointed this...

Basic blue jean pants for 295 dollars? Basic sweater for 395? Naaaaaaahhhhh yall getting scammed . There’s a China town down the street with the same exact quality for 95% less . They really cashing in on uncle iroh’s name. Rest in peace unc. You don’t...