JACQUEMUS — Local services in New York

I went to the store knowing exactly what I wanted, I walked in, wasn’t greeted , was not asked if I needed help for a whole ten minutes. The store itself is not big, you can’t miss a client opportunity. I went to the top floor, same service, I could have been invisible. 2 salespeople , males, saw me walk and never asked if I needed help just stared at me. I am a young woman of Hispanic descent. I’m not going to play the race card because most employees there seemed minorities themselves, so it wouldn’t Really Make SENSE if that were the case ( sigh ). They were actively helping out other people and while they were idle, they asked the same people if they needed anything, mostly Europeans, and Asian clientele. Finally when I decided to stand there motionless by the bag I wanted to buy, someone polite named Pedro asked me if there’s something I need , the three stars are because I actually was able to make my purchase thanks to Pedro. I asked for my item to purchase. Bought the bag. Meanwhile there were other clients walking around indecisively and obnoxiously. Only reason I didn’t take my money somewhere else was because I actually like the designer Jacquemus himself, own a few of his designs and I got the service although I happen to be in a rush but didn’t want to be obnoxious. But as a wholesale and retail sales manager that I am, I suggest they re-train everyone to not ignore any customer that walks in the store. I actually needed other items but decided to venture somewhere else to find them. Clients aren’t expendable until proven valuable. Every client counts. My...

Maybe just a bad day but, terrible experience nonetheless...

I wanted to share feedback about a disappointing experience during my recent visit to your boutique.

I arrived maybe 5 minutes late for my scheduled appointment, and the only person who acknowledged me properly was the doorman. There was one sales associate folding clothes, while the rest remained in the back, and I was left standing alone for several minutes before anyone approached me. When I introduced myself and mentioned my appointment, the response was surprisingly indifferent.

Considering it was late in the afternoon on a Friday, I had made a point to leave work early for this visit. I had also taken the time the day before to call ahead; first, to confirm that the item I was looking to purchase was available, and second, to ensure my appointment was confirmed. It was frustrating and confusing to then be told that the item was out of stock, with little explanation or accountability.

If I had been told the item wouldn’t be available, we could have avoided wasting each other’s time. Unfortunately, the lack of courtesy and preparation left a very negative impression.

I get the whole "French, rude uppity attitude", I'm French and also worked in retail/fashion, however, this is quite off-putting and I'm quite used to patronizing other boutiques in the vicinity, but never experienced anything quite like this. I'll stick to online purchases, as I usually do...

Absolutely the worst customer care I’ve ever experienced. While visiting New York, I purchased a bag and a knit from Jacquemus. Upon returning home, I discovered that one of the items was faulty.

Since I don’t live near New York, I initially emailed the salesperson, Mia Marom, whose business card was provided with my receipt. Despite my efforts, I received no response.

I then reached out to the customer center via the official website. They instructed me to ship the faulty product back to the New York location, which I did promptly. However, after confirming they received the item, I have been completely ignored—no updates, no resolution, no communication whatsoever.

This level of neglect is unacceptable for a brand of this caliber. I am now in the process of filing a formal legal complaint to address this matter. This experience has been nothing short of frustrating and...