Lenox Hill Hospital — Local services in New York

First, I want to thank the paramedics from FDNY who helped and really saved my life! On Saturday morning, September 14th, 2024, my oxygen saturation levels plummeted to dangerously low levels; the 60’s. I had a terrible headache, but didn’t realize there was something seriously wrong with me until I got up to use the bathroom and nearly fell on the floor as I could not keep my balance from how dizzy and confused I felt. I also noticed that my lips looked blue. I was so dizzy that I barely made it out of the bathroom and I proceeded to take my vital signs because I felt very weak. To my surprise, and unfortunately, my oxygen levels were extremely low. They would not go above 66. The normal oxygen saturation rate is between 94 and 100. I googled what to do when the symptoms I was experiencing are accompanied with oxygen levels below 70 and I was advised to rush to a hospital because my organs were being deprived of oxygen and could be potentially permanently damaged. I called for an ambulance, and thank God, the paramedics who came to help me were very kind and helpful! They arrived within minutes after I called them to ask for help and they were super attentive, caring, and knowledgeable . They asked questions and listened, but became alarmed when they took my vital signs and realized that my oxygen levels were dangerously low. Fortunately, they understood that hypoxia a serious condition that requires prompt medical intervention and they immediately placed an oxygen mask to protect my organs from being permanently damaged from oxygen deprivation. They were really Angels because they saved my life by giving me the oxygen mask that I urgently needed, and which I would later find out would be denied to me by the evil “doctor” and “nurse” who lied, abused, and neglected me, once I arrive at Lenox Hill Hospital.

Although the paramedics confirmed the results from my oxymeter, which is pretty accurate and has a margin of error of about three percent, which indicated that my oxygen levels were dangerously low, not going higher than 66, the “doctor” by the name of Hena Kalola, who is really a criminal and was unfortunately assigned to treat me at Lenox Hill Hospital, SHAMELESSLY lied and told me that all of my vital signs were normal as she attempted to remove the lifesaving oxygen mask, the paramedics gave me, from my face. She also lied about my gas blood test results, which measure venous oxygen and dated to tell me with a straight face that the results were perfectly normal, when I showed her the lab test results on the My Chart App clearly stated that my O2SATV results were exactly 47.1 which is 20 times lower than the normal range (67 to 88).

Additionally, she took it upon herself to my oxygen mask, not once, but twice, and finally agreed to keep it connected to oxygen when I got ready to leave.

The “nurse” who was assigned to treat me was equally or more abusive and crooked than the doctor who lied and neglected me. When I told her my symptoms and the fact that the paramedics who brought me to the hospital corroborated the fact that I had hypoxia (life threatening low oxygen levels), she lied and falsely claimed that my oxymeter, as well as the FDNY Paramedic’s oxygen measuring device (which is the most accurate and reliable), do “not work”. She tried to disconnect my oxygen mask as well. I was particularly upset and felt mistreated when she asked me if I have any “mental problems” when I expressed my concern about the fact that they were trying to deprive me of oxygen when that is the only treatment for hypoxia.

I was dumbfounded when I saw the discharge papers with the wrong diagnosis and the fact that the doctors who saw me appeared as if she were trying to conceal my real diagnosis: hypoxia and cyanosis.

Before leaving the emergency room at Lenox Hill Hospital, I approached the doctor and nurse who neglected me and asked them to write the correct diagnosis and shockingly, they vehemently refused me the right to have a humane and correct diagnosis on my health records for...

Was here for a major but routine abdominal surgery-it was a mixed experience. Overall the place is small and cluttered- some areas have been recently been given a facelift, some areas are very grungy. Some of the newer areas already appear worn, with the fancy tiles falling off the walls and scuffed dirty floors. The general impression of this place, besides the 'nice' wing, is that it is poorly kept up and poorly managed. When I was sent to the surgery floor, there was no one at the reception desk and I had to call for someone. When they arrived, they seemed very irritated at being bothered and took off toward the pre-op area, barking instructions at me so fast I didn't understand what I was supposed to do. I tried to ask when we got to my station, but they walked away as I was speaking to them. At this point my anxiety was through the roof. Eventually the pre-op nurse came, and they were much better, and were considerate to my fears as they helped me prepare. When the time came, I was walked back by a nurse named Edmund. The hallway leading back to the OR is poorly lit and littered with out of service equipment. It is as creepy as it sounds. As we walked back I became more and more anxious. The door to the operating room had a glass window with some kind of gross white film on it that was smeared and broken up and half rubbed off. The room inside was extremely cluttered and felt dirty, with black scuffs on the walls and floor like it's never been deep cleaned in years. Compared to the bright and scrupulously clean OR's I've had surgery at in other hospitals, this was like something out of a horror movie. I stood there, shaking and terrified, tears soaking my mask, and was ignored. Finally someone said, with a sigh and a sinking tone "oh, she's crying." One of the technicians that was laying out instruments shoved a hard crinkly napkin at me but no one said anything more but just went about their business. At one of the most vulnerable and frightening moments of my life, I was just another inconvenience. I felt utterly uncared for and alone. Eventually I was directed to lie down on the operating table by Edmund and then another nurse with beautiful green-gold eye makeup came in and said something comforting and took away the scratchy napkin and squeezed my hand and dabbed at my eyes with a soft cloth. Whoever you were, thank you for treating me like an actual human being. In recovery my bed was parked right next to the nurses station terminal. I was forced to listen to all the gossip and aggravation of the staff loudly talking about each other and other patients in mean and unflattering ways. Also, because it was right next to the terminal, my bed was constantly jostled and banged into over and over, which was very painful after abdominal surgery. I had to put up with this nightmare for what felt like hours until the anesthesia wore off enough that I could speak. Everything improved when I was finally wheeled into my private room in the 'nice' wing, which I had paid the highest price for the privilege. It was very peaceful inside and the room was as comfortable as a hospital room could be. All of the staff in this wing seemed professional and helpful, and caring. I feel that it is definitely worth it to pay more if you are forced to come here.

In all, a lot of highs and lows. It's clear that some of the staff, like Edmund, seem burnt out and might not have a lot of kindness within them left to give. Some just don't seem to care and are more interested in themselves, their Saturday night plans, and gossiping. Some are tuned-in, kind, and take their jobs seriously. Because of the inconsistency in the professionalism of the staff and the general grunginess, lack of care, and clutter of the majority of the facilities, my experience at Lenox Hill was mostly stressful and upsetting. Even though the results of the surgery went well, I can't in good faith recommend...

I love my ALL my doctors at Lenox Hill Hospital EXCEPT the supportive workers such as those of the front desk of my neurologist office at 130 East 77th Street on the 8th Floor of the Black Hall, their JOB TERMINATIONS MUST BE NOW... IMMEDIATE... RIGHT NOW!! They are a GANG of LYING girls who got NO ABILITY of THOUGHTS w/ the office manager as WHO TREATED the STROKE VICTIMS while in a BAD MIGRAINE w/ SERIOUS SPEECH IMPEDIMENT & DIFFICULTIES w/ MEMORY & CHAIN of THOUGHTS SOMETIMES REVERSED AS CRIMINALS & BELIEVED the OUTRAGEOUS & ILLOGICAL LIES & their LIES HAS COST me DEARLY, $100 OFF my SSI CHECK...

On March 22, 2017 during my 2 HOURS WAIT while arriving 5 minutes early for my 2 PM APPOINTMENT, the STRONG BLINDING BRIGHT WHITE LIGHT was COMPOUNDING my BAD MIGRAINES, so I OCCASIONALLY had my eyes CLOSED to AVOID the BLINDING LIGHT 'cuz I own no sunglasses & forgotten my hat w/ me! I've already told girls I must leave by 4 PM in order to call car service on time for my 90 mins trip home in rush hour traffic to the end of Bayside to pick up my nephews from my mother who was babysitting for & to take them to Grand Central Terminal for the train to Westchester & drove them back to them home to their parents & I wasn't good at driving in the dark in an unfamiliar place. The LIARS were throwing excuses after excuses of why I wasn't being seen yet at me like throwing strands of spaghetti at the wall, whatever stick, the LIE WORKED... At 1st they blamed that on the doctor running late but it wasn't so & they can't lie about the doctor & her assistant, but they CANNOT tell me they screwed up 'cuz I since my stroke, I've list my ability to write & those LIARS had forgot to put my name on the sign in sheet while I asked them to, so they LIED ABOUT me that I WAS IN a DEEP SLUMBER that would happen, so, them HIRED LIARS JUST BLAMED IT ON the INNOCENT PARTY & so they LIED ABOUT... ME, the PATIENT... IF I WERE IN DEEP SLUMBER & COULD NOT BE AWOKEN, HOW COULD I BE SIPPING COFFEE & EATING SANDWICH & ASKING FOR TISSUES AT the FRONT DESK!!!

On that fateful & WASTEFUL DAY...

About 1:55 PM, I arrived at my neurologist's office ON TIME for my 2 PM appointment…

About 2:10 PM, a front desk girl gave me a form to sign…

At about 2:23 PM, I went up to the front desk to ask the girl if I could have some of the tissues for my nose…

From 2:12 PM - 2:40 PM, I sat waiting & listening to the lame jokes of Steve Harvey while sipping my iced Starbucks Caramel Macchiato & munching on my Starbucks sandwich…

At about 2:30 PM, the lady sitting to my left started her loud conversation on the phone & I heard every single word on her end...

At this time I was still sipping my Starbucks coffee & finishing my sandwich at the same time laughing at Steve Harvey's lame jokes W/ my EYES CLOSED 'cuz of the BLINDING LIGHT & WHO WOULD DRINK EAT SANDWICH & DRINK COFFEE IN their SLEEP…

At about 2:40 PM, my neurologist WALKED PASS the waiting room & GREETED me w/ a WAVE of her HAND, & I RETURNED her GREETINGS in the SAME GESTURE...

At 3 PM the Ellen DeGeneres show began & I started bobbing my head to the show's up beat music I enjoyed...

At about 3:10 PM, the loud lady's phone conversation finally ended...

At EXACTLY 3:24 PM I began to INQUIRE about the status of my LONG AWAITED APPOINTMENT, then...

the LIES BEGAN to FLY AGAINST & OUTRAGEOUSLY ENOUGH that A LADY IN DEEP SLUMBER WHO COULD NOT BE WOKEN WAS ABLE to MUNCH on SANDWICHES & SIP COFFEE...

At 3:50 PM ugly words exchanged 'cuz my SEVERE MIGRAINE TOOK OVER my VERBAL PART of my SPEECH so out of anger & frustration & MEDICALLY I WAS UNABLE TO SAY WHAT I WAS THINKING...

Them LYING girl & the manager WILL BE GETTING A LEGAL INVITATION VERY SOON to RECOVER my SSI...