Long Island City YMCA — Local services in New York

This 3k school is really bad. My baby is three years old. Because he occasionally wets his pants in school, the teacher won’t let him drink water. What is the concept? He doesn’t give him any water at all. He brings his own water cup. He is three years old. The child is in school and has no water to drink all day long. The first thing he says to his parents after school is that he wants to drink water. The amount of water in the water cup he brought has not decreased at all. It is not that he does not give the child a drink for a day or two, but at least it has not been given for more than two weeks. Originally, I didn’t want to bring this matter to light and gave the teacher leeway and a chance to make corrections. However, after I found out, the teacher did not make corrections and even asked us, saying that we were not helpful. Children, I want to ask the teacher, on what basis and how do you judge? We have not helped the children. Do we want the children to wet their pants? You don’t need to comment on how to educate my children. My children don’t pee their pants at home. My children know how to go to the bathroom when they need to pee. The sports classroom in your school does not have a bathroom, and there are children who cannot act like adults. I feel like I have to hold my urine for a long time. He is only three years old. If he were thirteen years old, we wouldn’t come to school with you. If you can’t accept what happens to a three-year-old child, then don’t open a 3k school. Just open one. University, let alone your children who don’t wet their pants at home, even if they wet their pants at school, you shouldn’t deny your children water. Your own children don’t have water to drink at school. How do you feel? I want to ask how you can bear to do this. Where is your conscience for abusing our children? Why are your hearts so dark? In a school like this, which parent would dare to send their children here? Time will tell people’s hearts. If you don’t believe what I say and insist on trying, you should come here to go to school. Your children are young. Choosing a good school is very important, I regret...

I'm a member at the YMCA for just one week, my first visit at the gym was not the best. First of all, one of the staff members at the front desk was too busy using his cell phone when I was buying 2 swimming caps, those were apparently "one size". To my surprise, I learned later, that those caps were too small. (one cap could fit a 3 year old kid). My fiance called the gym later to possibly get a refund, but nobody answered. 2nd inquiry, he left a voice mail, then third inquiry, my fiance emailed, when Devin replied back, and forwarded an email to the Director. She did not respond back. My fiance and I decided to go back to the gym today to talk to the Director Heidy Lopez. After we explained our situation, she refused to provide a refund stating that all caps were standard, she didn't even take a quick look to the caps but insisted that those were one size. Later she questioned us why we took too long to go back, we responded that we tried reaching out to the gym and we also emailed her with no respond. Of course she had to brag about her big title and said that she has 10,000 members and didn't have the time to respond. She was very unprofessional, even disrespectful and say that those caps could of been used. Wow! this was so unnecessary, it was very embarrassing. Why she had to be so negative and unprofessional She's calling herself a director? What kind of leader is she????. This is the type of customer service she provides? I wished she could of given us the benefit of the doubt and try to help members rather than challenge them. It was not even about the money, but common courtesy on her end. She walked away from us and said aloud to somebody else to give us a refund. (So much for the creed about being respectful...when the director does not lead by example) She is defenetely a bad representation of the YMCA branch. How sad! We wish we could of...

They have Zumba class at 11 am and Boot Camp class at 12 pm on Saturday. Both classes are great; however , the Boot Camp class has a 25 ppl cap and required ppl to stand outside the studio to sign. When I suggested to the director that put the signing sheet on the front desk; the director told me the front desk were too busy on Saturday to take attendance and I can just jump out of the Zumba class to sign. The signing starts at 11:45 am(depends on who take attendance, sometimes the attendant shows up late). Even when I jump out of the Zumba class at 11:40 am, and waited on line, I still didn’t get a spot because there were ppl signed for their friends in the Zumba class or someone else coming late. Also, there were always 2 lines outside the studio, so sometimes ppl came later actually signed first because the staff wasn’t tracking who actually comes first. When I raised the issue to the the attendant, the attendant told me to be safe just don’t take Zumba class. (Is it fair to another Zumba teacher who taught great class and attract more people to come to Long Island City YMCA?) Suggestions: 1. If you don’t have enough staff to take attendance and enough space to let people take the class on the weekends, then please DON’T try every effort to get more gym members during weekends. If you want people waiting in the line to sign in, please make sure ppl are not cutting the line or take fake attendance. Some people don’t live in the neighborhood, and have to spend 1.5 hr commute to come here. Everyone’s time is valuable!!! There are many YMCA’s do online attendance, so ppl have visibility to see whether the class is full. How hard is it for a front desk member to put a piece of paper on the desk and let the gym member to sign?

PS: this YMCA doesn’t provide towels like other Y in queens or the city, so please bring...