Makie — Local services in New York

Very overpriced and really bad customer service. I bought a onesie for my 2 month old baby. I realized I needed another size and took it back 3 weeks later (which was soonest I could get back downtown being a new mom). The lady at store was very rude and rigid and would not let me exchange the item I had (unworn with tags on) for another size. It wasn’t like I was asking for a full return or something else months later - this was an exchange for the same item, just a different size and a few weeks later but the lady wouldn’t entertain and was rude throughout the process. For the price you are paying at this store would have expected much better customer service (which was poor when I bought the item too) - and at the very least for people who work at baby/child’s clothing store to show a little grace to a new mom. I was really excited to try this store but honestly, the item was overpriced and not worth the hype. Then add the customer service and it’s a big no-go....

I received beautiful bibs as a baby gift. Unfortunately the neck hole was so tiny, I went to exchange for a larger size. They first told me the sale was final and I could not exchange, but when I asked about the sizing (because I'm not sure they would even fit a newborn), I was utterly dumbfounded at the woman's response. She said "Some babies are chubby, so it may fit your baby when she loses weight"... and to top of it off, she did not look up from her computer when she was talking to me. Keep in mind, my daughter is 4 months old and in the 25th percentile... so she can wear the Makie product when she loses weight?! For a myriad of reasons associated with my recent experience there, I will never step foot into this shop again....

I was going to write about their terrible customer service and see from other reviews that it’s already a trend. I tracked my package closely and saw it went all over the place before ultimately being requested to be sent back by the seller. When I emailed to inquire about what happened, they offered no explanation regarding the shipping details or courtesy action and simply offered to resend the package after a 2 week wait. They then proceeded to block my IP when I gave feedback rather than appropriately remedying the situation lol. Would not recommend at all especially for new parents who are looking forward to celebrating...