Manic Panic — Local services in New York

New customer here. Ordered some bleach, hair dye, and spray dye. Decided to return the bleach and hair dye. They have the most confusing, unorganized return policy and procedure. Website says to call for a return authorization number. When I did, they told me to email customer service. Didn’t hear anything back. After waiting for two days I called customer service back and explained to them I’m trying to get a refund. They told me my return Authorization was in progress and that I would Be getting an email confirmation within 24 hours. After waiting for another two days and not hearing anything back, I called them again and they told me to email customer service. I explained to them that I’ve already tried that and didn’t hear anything back. And they told me that because of the thanksgiving holidays there was a shortage of employees but that I would definitely get a response this time. So I emailed them and their response was that I should send the package back to the address that they provided. Had to spend $10.50 to send it back. After I got home from sending it through the post office a FedEx deliverer came to my home to pick up the package. So I emailed customer service and asked if I would get a refund for the shipping since they sent a FedEx representative to pick it up. Their response was that I would not get a refund because they did not send the FedEx person over to my house to pick up the package. So I guess fedex just randomly goes to people’s homes looking for things to pick up? I don’t think so. Lack of communication within customer service. Poor response speed and bad return policy. Will never order anything...

First time customer, placed order of over $100. Order was damaged in transit possibly due to poor packing, and was returned to their warehouse. Their policy is not to resend orders and to provide refunds instead, which is problematic to begin with. To date, no refund has been received in over a month. Multiple email inquiries and voice mail messages were ignored, when finally able to talk to a customer service rep on the phone, a manager (unavailable at the time) was needed to discuss the issue and they did not contact me either. Do not order from this company online. They are unreliable, have abysmal customer service structure, and do not seem to follow through on their financial responsibility to customers - this is basically taking the money...

So far horrible unless on the 5th of july they rectify the glitch in their system I am a new customer and placed a 40 dollar order and it completed with a status of S U S P E C T E D F R A U D A C C O U N T R E F E R T O M A N A G E M E N T!!! ORDER 220052 THAT MY FRIENDS IS NOT A WAY TO START A BUSINESS RELATIONSHIP. So we will see...