Medical Offices of Manhattan - Columbus Circle — Local services in New York

I was very impressed with the level of care from all the medical staff. However, due to constant mess-ups from their bill department, I will never return to these offices nor recommend any to go to them. Before your appointment, you check-in online and upload your insurance documents, indicating primary and secondary insurance. Upon arrival at the office, the receptionist double checks which one is primary and secondary. My first couple visits had no issues with insurance because it got billed correctly. After my second visit, despite correctly informing the offices of whose my primary and secondary via the online check-in and with the receptionist, they billed it incorrectly which caused my insurance to reject the claim. I emailed their billing department for clarification on their invoice said it was rejected and to contact my insurance. I never got a response via email despite an acknowledgement of them receiving the email and forwarding it to the correct person to resolve it. I contacted my insurance who said they billed the secondary instead of the primary and to inform the medical offices to correct it. I emailed them right as I get a notification for a large charge that would be going straight to me. Once again got a notification that the email was forwarded to the right person. No response for days. The day before the charge would go through, I sent a follow-up and got no response. They finally charged my credit card and I got on the phone to their billing department and it took nearly two hours to get the representative from the billing department to understand they incorrectly billed the right insurance. I insisted they void my charge since it was clear they processed the insurance incorrectly and the phone representative agreed they did not process it correctly. Until I threatened a chargeback, they finally agreed to call me back after talking to a supervisor. I luckily got them to void the charge. Certain parts of the same visit were initially charged correctly and others weren't. Then a month later, I get another statement for the same issue from the same visit. They need to get their billing department together and correctly inform their receptionists on how to handle insurance. I was incredibly displeased with how the billing department treated me and how slow and unresponsive they were to issues that they created. The medical staff is fantastic, but if they are going to mess up constantly on insurance and billing, it is...

I don't know how this place has 4.7 stars on Google... check Yelp and it's much more accurate! AVOID THIS PRACTICE AT ALL COSTS. My husband and I got Covid tests in mid-December. Covid testing is free for all Americans under the Families First Coronavirus Response Act, so we were very surprised when we each received an email from MOM with a "Payment Reminder" for $142. I immediately called the number listed on the email for billing questions - no answer but left a voicemail and was assured that they "check their voicemail at the end of every day and will be in touch within 24-48 hours". Never heard from anyone and about 3 days later (Jan 28) we both got another email "Thank You for Your Payment of $142". They charged my card on file automatically without bothering to address my concern! Over the last month (it's Feb 25), I have called, emailed, left voicemails, and gotten on their chat to try to get anyone to help - no luck. I called my insurance company and they said the reason we were charged is because MOM wrongly coded the bill before sending it to BCBS. The bill was coded as an "office visit" and some other viral testing completely unrelated to Covid. I've tried communicating that to MOM several times but no one cares since they already got our $300. Truly the worst experience I have ever had with a doctors office. Billing/coding department doesn't know how to code for a Covid test? I realize it's "unprecedented" but that's not an excuse when people have been getting tested for close to a YEAR now. And at least have the decency to address your mistakes. Avoid this practice to save yourself money and...

AVOID.

Signed up two days ago for an appointment, arrived 10 min early at 8.20. Hadn't checked or verified my insurance, even though I had submitted it two days prior so they could check in advance. Had us wait for one hour without explanation.

After enquiring three times, they advised that their agent was on hold waiting to check with an LA based insurance provider. Had they kept us in the loop from the start, we could have suggested common sense - i.e. of course the LA insurance company isn't online at 5.30am their time... this is why we'd insisted they check first.

Absolutely no effort made to rectify the situation - just a simple "sorry" followed by no workable appointments for another 8 days.

Zero interest in customer care. An hour and a half (plus 12 hours of fasting in preparation for the visit) wasted. No acceptance of fault on their end.

Go to someone who cares about their patients!

UPDATE - spent an additional 33 mins on the phone asking for my credit card to be removed from their database. Was told to call medical records (no help), then billing department (also no help). Billing department noted that the only people who can remove a credit card is front office. Front office insisted they could not do this. After reminding them about billing department’s comment, they put me on hold, then finally spoke to a doctor who agreed to remove the card. 33 mins for the original person to do something I requested in the first minute of the first call....