Mikimoto — Local services in New York

请避雷讲中文的店员！ Please avoid the Asian sales associate with darker skin!

I visited this store twice to buy a birthday gift – a pearl pendant. On my first visit, Naho provided exceptional service, patiently assisting me in trying nearly every pendant in the store until I found the perfect one. She promised to hold it for me for the entire upcoming week.

However, when I returned a few days later, I was extremely disappointed to find that Naho was traveling. I informed another staff member (possibly named Lulu) that Naho was holding a pendant for me. Lulu initially refused to check, claiming that held items are only reserved for 1-2 days. Despite Naho's assurance of a week-long hold, I had to insist multiple times before Lulu reluctantly found the held pendant.

Moreover, unlike other reputable jewelry stores where the staff pack the jewelry in front of the customer, Lulu asked me to wait on the sofa while she handled the transaction in the back, although she did come once when she needed me for payment. This made me very uneasy, as I couldn’t verify if I received the exact pendant I chose or if my profile information was correct.

Adding to my frustration, Lulu's attitude was shockingly unprofessional. When I inquired about pearl care, she dismissively told me to read the manual because they were busy. This entire experience, especially on my birthday, was incredibly frustrating and disappointing.

As a customer spending thousands of dollars at a luxury store, I expect a high level of respect and professional service. This experience fell dramatically short of those expectations and has left me with a profoundly negative impression...

My mother was in town for 3 days and needed her pearl necklace restrung before she departed. I came into the store on a Monday night and was greeted by a pleasant doorman who opened the door for me. I walked in and made my way toward the closest employee (who was perfectly postured behind the glass counter).

I explained my situation and she offered to rush the order at no additional cost in order to have it done by Wednesday night or Thursday morning. She said she would call me Wednesday to confirm with me. Wednesday evening rolls around and still no phone call. I called the store to check the status and there was a bunch of confusion to say the least. (like where the necklace was, if it was done, if they had it, they couldn't find the receipt on file, etc.) Finally, after a bunch of back and forth we were informed that the necklace was ready to be picked up. Pick up went smoothly.

I appreciate the effort put forth by the people working in customer service; however, they need to get their admin department a little more organized when you call.. I have higher standards from a place...

I have been a long time customer of Mikimoto over 30 years. My first purchase was pearl earrings,then a beautiful pearl and diamond pendant. I still have these items and they are still beautiful...I have recently purchased 2 bracelets and another pendant. I however,will not purchase another piece of Mikimoto jewelry.!!!! I needed another box for my recently purchased bracelet and company policy states that I cannot have another box. The blue box is defective and does not stay closed I simply want a box that works. I will take my business elsewhere as I don't want to spend another penny of my hard earned income with a company that does not appreciate customer loyalty. I called customer service several times and one representative said if I mailed them my defective box they would replace it, then another representative said it's not true they cannot give me another box....for a large company like Mikimoto I would think they would rather keep their loyal...