NYC Natural Facelift — Local services in New York

The receptionist has terrible people skills, is lazy and condescending. I went there yesterday for Botox and was a first time patient. I had my hair tied in a scrunchie that a friend that passed away had given me and set it on top of my coats I had taken off then went in a back room to get my procedure. About 10 minutes after I left, I noticed I forgot to grab it and called asking if she could look around to see if it had fallen on the floor. She wouldn’t event look and was like “you’re calling for a scrunchie?!?! No one has turned it in” of course no one would “turn in it” I was the ONLY customer there the entire time and I JUST left. She would need to get out of her chair and actually look and go in the room I got Botox and look there. She wouldn’t even take my number in case it showed up. It was close to the end of the day and figured they’d be closing up soon so I’d call again the next day in hopes of getting someone else. I called in the morning the next day and it was the same person! She said no one has turned it in. Again, there were no people other than her, the aesthetician, and myself. Again when I asked her to look she said the office is closed and she’s not there. So then why even say no one’s turned it in when the office is closed?!?! Is it SO hard to stand up and walk a few feet? Her entire attitude, tone, and demeanor were horrendous the entire time. I even had to ask if I could leave gratuity for the aesthetician because she just closed out the transaction without asking and had to run my card again. Never going here again. Why would a business put someone with such terrible people skills at the...

Fraud Alert. Their "Botox" does not work and could possibly be ! I never write reviews but after reading customer reviews on Groupon it looks like many others have had the same terrible experience. They be using watered down Botox, saline or expired product because I saw NO results from 40 units. I went 3 times 2- 3 weeks apart between August and October of 2020. They even had me pay more money for touch-ups and suggested that I am probably "immune" to Botox. (I've had it before but not nearly enough for that too possible). The nurse seemed quiet and even nervous when I questioned the efficacy. The owner was downright rude and took no responsibility....

I get Botox regularly every two months for two years as I prefer no movement. When I asked how much I want I got what I always ask for- except the nurse said I should purchase an additional 20. I have never in two years needed more and I have never had movement. Weeks later only half my forehead is done. I don’t know what they use or where Alena learned placement but I will never go back. When I Emailed then for a touch up as other places do she called me back and said I needed to pay for it. Why would I go back to her when she did it wrong the first time?! Maybe she was trying to pad her pocket but the company lost me...