NYU Langone Outpatient Laboratory — Local services in New York

I recently visited the NYU lab for a blood draw with my teenager, who is typically quite scared of the process and has a history of fainting. Despite informing the staff about her anxiety and previous fainting episodes, the initial phlebotomist seemed indifferent and directed us to a regular seating area.

When I reiterated my daughter's condition, the phlebotomist moved us to a reclining chair but did so without acknowledging our concerns or providing any reassurance. Throughout the entire experience, the staff showed a lack of empathy and failed to make any effort to ease my daughter's fear. Despite the quiet atmosphere and no one else waiting, the phlebotomist left the room immediately after finishing without checking in on my daughter or addressing her anxiety.

I had chosen NYU over other options expecting a higher level of patient care, especially for those with specific needs. Unfortunately, the experience fell short of my expectations, lacking the basic empathy and communication necessary to make a patient, especially a scared teenager, feel...

This was the worst experience I have ever had getting my blood drawn. I have thin veins and so I know it can be difficult for the phlebotomist. However, yesterday was crazy— the phlebotomist (Michelle) tried first with one vein but it wasn’t drawing blood so she kept wiggling the needle in my arm. Then she gave up and tried a different vein in the same arm but again had trouble and so more wiggling of the needle. I felt like a pin cushion. Finally, the blood started flowing but it wasn’t enough to fill all the vials so she kept pressing on my vein! My whole arm is in pain now and I can barely extend it. It was so awful! Edited to add: a week+ later and I still have a huge hematoma on my elbow from...

Can't speak to the quality of the actual lab (yet), but the woman who answers the phone when you call is rude and unhelpful. She said I called the wrong department (I'd love to know which department the laboratory phone number allegedly routes to), refused to transfer me, and refused to even help me get in touch with the correct department. You're dealing with people's health and wellness here...I'm contacting the lab because my doctor ordered important diagnostic tests, not because I have nothing better to do. They need...