Orangetheory Fitness — Local services in New York

Signed up for a New Student offer online. Upon arrival, I told concierge I signed up as a New Student and that I didn’t need a tour because I had been to Orange Theory before. They said “ok, enjoy class”

After class I find multiple charges on my credit card. I called, left a voicemail, emailed, and even texted and no one responded to my request for assistance for the erroneous charges.

On my fourth attempt the same concierge host told me she was sorry for the mistakes and the manager would refund me in two days.

I then get a call from Head Coach Lauren, not the manager, saying they charged me by mistake twice but ALSO that they charged me for a regular priced class, not the New Student fee. She said they would not refund me for the full priced class because I had been to an OTF before. I tried explaining to Lauren that I spoke to concierge prior to my class and told them I had been to OTF before as well as signed up as a New Student and that no one said anything to me about the full fee, but she continued to reprimand me and interrupt me. I asked her multiple times to please let me finish so I could speak and she continued to speak over me and even began giving me an ultimatum for how our conversation would go.

This location has poor communication and management. They will charge you fraudulently then treat you with disrespect.

Head Coach Lauren treated me extremely unfairly and also illegally charged my card without my consent or notice. This transaction was also done while I was in the studio space in class, as I later found out via the email confirm I received. Why was I not informed then and there? Before or even after my session? Head Coach Lauren also attempted to say that they tried contacting me to notify me, however I have no phone records, emails, or texts.

Choose anywhere else to get your workout done to avoid fraudulent charges and...

UPDATE: I've now been going to OTF for over a year and it's exactly what I needed. Not only is it a guaranteed fantastic workout, but I love the community that we have here. 🧡 🍊

The OTF global flagship studio is my home gym and I absolutely love it!!

This type of interval based workout is exactly what I needed. Every session consists of the treadmill, water rower, and the floor (weights). The coaches here are amazing and very knowledgeable.

In addition, the staff are extremely friendly and professional!

BTW - if you join the global flagship studio, you'll have free access to all OTFs around the world.

Finally - a big shout-out to studio manager Stephanie and head coach Sarah. You...

I've been going to Orangetheory for almost 5 years now. I've also visited other OTF locations within NYC, and this is definitely my favorite. All of the coaches are very attentive and helpful. They always help correct my form, which I thoroughly appreciate since it's hard to see my body when working out. The non-coaching staff are incredibly friendly and always helpful. This particular Plaza District location does an amazing job at fostering an OTF community beyond the 1-hour workout, such as group events, group challenges, etc. which I love. It makes living in such a huge city...